{"id":1943980,"url":"https://alion.io/job/australian-securities-exchange-customer-technical-support","title":"Customer Technical Support","company":{"id":185220,"name":"Australian Securities Exchange","domain":"asx.com.au","url":"https://alion.io/company/australian-securities-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T05:13:38Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-24T12:44:35Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"ASX: Powering Australia's financial markets\nWhy join the ASX?\nWhen you join ASX, you’re joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all.\nIn your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.\nWant to know why we are a great place to work, click on the link to learn more.\nwww.asx.com.au/about/careers/a-great-place-to-work\nWe are more than a securities exchange!\nThe ASX team brings together talented people from a diverse range of disciplines.\nWe run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.\nWe’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.\nAbout the team:\nIn this fast paced environment you will work in a high performing team as the first point of contact for technical queries for a wide range of ASX customers. You will be responsible for providing high quality technical support to customers who develop to and access ASX Markets and Information systems.\nYou will also provide customer readiness support for ASX technical releases to ensure an outstanding customer experience.\nWhat you will be doing:\nSurrounded by subject matter experts you will learn how to support the financial technology that underpins the Australian Markets and Information Systems\nActively monitor and maintain customer connectivity for ASX critical systems\nTake an active role in customer readiness for ASX system and product releases and provide regular and adhoc reporting for internal stakeholders\nBuild and share knowledge of ASX customers through active engagement and support\nDeliver exceptional service to ASX customers; maintaining high standards of support and responsiveness on all technical related matters including production and development support\nSupport ASX customer communications to ensure customer awareness\nSupport the operation of ASX External Test and Production Environments; assisting in the development and refining of workflows between departments to ensure a streamlined and efficient customer experience\nProvide assistance to customers during various development and testing phases such as API Development,\nQualification Testing, Customer End to End Testing, Implementation Rehearsals and Production Go-Live;\nManage centralised customer hotlines and inboxes ensuring availability and servicing within support hours and agreed SLA\nCollaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience\nParticipate as an engaged member of the Operations Group; contributing to initiatives and deliverables aligned with the Operations strategy\nIdentify and implement initiatives related to operational risk reduction, technical change and process improvement\nWhat you will bring:\nMust have\nStrong troubleshooting, problem-solving, and customer service skills\nExperience in a customer facing technical support role \nAn understanding of the Australian financial markets\nProven verbal, written and communication skills \n Nice to have\nExperience with technical systems, network, protocols or infrastructure\nPrevious exposure to ASX products and systems\nExperience in FIX or other financial communication protocols\nExperience in using call logging and tracking systems\nWe make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.\nIf you need any adjustments during the application or interview process to help you present your best self, please let us know at .\nAt ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.\nWe will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.\nTo be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.","description_format":"text","description_chars":4957,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-06T05:13:38Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":0.9,"age_days":18,"expected_fill_days":32,"reasons":["conf:28","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/australian-securities-exchange-customer-technical-support","json_url":"https://alion.io/job/australian-securities-exchange-customer-technical-support.json","meta":{"generated_at":"2026-10-24T17:34:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185220},"rest":"https://alion.io/mcp/rest/get_company?id=185220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-securities-exchange-customer-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-securities-exchange-customer-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-securities-exchange-customer-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-securities-exchange-customer-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-securities-exchange-customer-technical-support"}]}