{"id":2448740,"url":"https://alion.io/job/australian-securities-exchange-end-user-support","title":"End User Support","company":{"id":185220,"name":"Australian Securities Exchange","domain":"asx.com.au","url":"https://alion.io/company/australian-securities-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:11:36Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-18T23:53:23Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"ASX: Powering Australia's financial markets\nWhy join the ASX?\nWhen you join ASX, you’re joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all.\nIn your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.\nWant to know why we are a great place to work, click on the link to learn more.\nwww.asx.com.au/about/careers/a-great-place-to-work\nWe are more than a securities exchange!\nThe ASX team brings together talented people from a diverse range of disciplines.\nWe run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.\nWe’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.\nJoin our Workplace Technology team, delivering and supporting technology solutions for ASX staff. In this role, you’ll be a key point of contact for technology across the business, helping people get the most out of the tools and platforms they use every day. From solving issues on the spot to guiding staff through training and supporting events of all sizes, you’ll take ownership of requests end- to-end and ensure every interaction is positive and engaging.\n Your responsibilities:\nContribute to a positive and seamless technology experience for all ASX staff.\n\nProvide end to end support for IT requests raised via phone, email, ticketing system and in-person.\n\nEnsure requests are logged accurately within the internal ticketing system (ServiceNow) to support reporting and issue analysis.\n\nAction requests within appropriate time frames.\n\nInstall, configure, support hardware and software for ASX staff\n\nAssist in identifying root causes and resolving recurring or major issues.\n\nSupport audio-visual systems, meeting rooms and event facilities.\n\nParticipate in an on-call roster and provide out-of-hours support as required.\n\nThis is a fully office-based role (5 days per week), primarily located at the ASX office in Sydney CBD, with occasional support\n\nrequired for the Gore Hill office, as well as remotely across offices in Australia and internationally will be periodically required\n\nWhat you offer:\nA motivated individual who enjoys solving problems and building strong relationships with customers.\n\nA genuine focus on delivering high quality customer service and support to stakeholders at all levels of the business.\n\nExperience supporting, administering, and managing key enterprise platforms, including:\n\n- Active Directory\n\n- Microsoft SCCM / Intune\n\n- Windows 11\n\n- Microsoft 365 and Azure AD\n\n- Remote connectivity and VPN\n\nExperience supporting or working with Audio Visual (AV) technologies.\n\nA solid understanding of ITIL practices and service management principles.\n\nStrong technical knowledge of Microsoft operating systems and enterprise software.\n\nExperience supporting a broad range of corporate, financial and development applications and platforms\n\nITIL Certification (or an interest in service management practices).\n\nExperience with Windows Group Policy environments.\n\nSkills in application packaging and deployment.\n\nExposure to supporting Virtual Machine environments.\n\nExperience with device lifecycle management.\n\nSupporting walk-up / front of house IT support environments.\n\nExposure to PowerShell or basic scripting for automation and efficiency\n\nWe make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.\nIf you need any adjustments during the application or interview process to help you present your best self, please let us know at .\nAt ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. 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