{"id":2829507,"url":"https://alion.io/job/australian-unity-care-coordinator-aged-care-2","title":"Care Coordinator - Aged Care","company":{"id":1753543,"name":"Australian Unity","domain":"australianunity.com.au","url":"https://alion.io/company/australianunity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nowra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":138},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T22:43:37Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T04:23:21Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.\nAs a Care Partner Support Officer, you will work alongside Care Partners, Clinical Care Partners and operational teams to ensure customer enquiries, requests, services and administrative activities are delivered efficiently, accurately and with a customer-first approach.\nThis is a full-time role based out of either Wollongong or Nowra office with the option to work between the 2 locations if needed.\nKey Accountabilities\nAssist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services \nSupport first-line operational customer contact and queue management during peak demand \nMonitor workflow queues, referrals and customer requests to ensure timely action\nCoordinate follow-up activities with families, providers, suppliers and internal stakeholders\nMaintain accurate customer records and documentation across multiple systems\nSupport reassessments, care plan reviews and funding utilisation activities\nIdentify and escalate customer concerns, service risks and safeguarding matters appropriately\nContribute to audits, compliance activities, quality initiatives and continuous improvement projects\nSupport continuity of neighbourhood operations during peak periods, leave or workforce changes \nBuild positive working relationships across multidisciplinary teams to achieve great customer outcomes\nWhat you'll bring\nExperience in administration, customer service, healthcare, aged care or community services\nStrong organisational skills with the ability to manage competing priorities in a fast-paced environment\nExperience supporting customers and resolving enquiries with empathy and professionalism\nExcellent verbal and written communication skills\nHigh attention to detail and commitment to maintaining accurate records\nStrong technology skills, including Microsoft Office and customer management systems\nAbility to collaborate effectively across multiple teams and stakeholders\nProblem-solving skills and a proactive approach to identifying and coordinating solutions\nKnowledge of aged care funding programs is advantageous\nWhy join Australian Unity?\nAdditional leave including Community, Wellbeing and Deep Listening Leave\nFlexible hybrid working arrangement\nCareer development opportunities and full access to LinkedIn Learning\nEmployee discounts across insurance, retail and travel partners\nFitness Passport with discounted access to 1,500+ gyms and facilities\nNovated vehicle leasing options\n14 weeks paid parental leave\nClick APPLY or contact Diti Vora (Talent Acquisition Specialist) at  for a confidential discussion.\n**Job ad will close once suitable candidate has been identified and vacancy filled**\nAustralian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit: https://www.australianunity.com.au/about-us/reconciliation-action-plan.","description_format":"text","description_chars":3377,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living","Health Care","Home Care Services","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-19T01:58:29Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.861,"p_room":0.945,"age_days":8,"expected_fill_days":22,"reasons":["conf:1","urgency","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/australian-unity-care-coordinator-aged-care-2","json_url":"https://alion.io/job/australian-unity-care-coordinator-aged-care-2.json","meta":{"generated_at":"2026-10-22T07:12:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753543},"rest":"https://alion.io/mcp/rest/get_company?id=1753543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-unity-care-coordinator-aged-care-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-unity-care-coordinator-aged-care-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-unity-care-coordinator-aged-care-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-unity-care-coordinator-aged-care-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-unity-care-coordinator-aged-care-2"}]}