{"id":2331190,"url":"https://alion.io/job/australian-unity-health-concierge-scheduling-coordinator","title":"Health Concierge - Scheduling Coordinator","company":{"id":1753543,"name":"Australian Unity","domain":"australianunity.com.au","url":"https://alion.io/company/australianunity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, Australia","Maitland, Australia","Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40,"max":null,"currency":"AUD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T03:29:04Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T23:32:03Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"At Australian Unity, we’re reimagining how health and care are delivered in local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.\nAs a Scheduling Coordinator, you’ll play a key role in making this happen. In this fast-paced role, you’ll plan and organise services, so they run smoothly and meet customer needs. You’ll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.\nYou’ll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings. Your work will directly impact the independence and well-being of our customers, helping them live confidently at home.\nThis is a full-time hybrid position with four days based from your choice of ourTuggerah or Newcastle office, and one day working from home each week. In this role, you'll manage rostering and scheduling across the Greater Newcastle and Hunter Valley region. Hourly rate of $40.38 + Super.\nKey accountabilities:\nSchedule and manage care worker rosters, including intraday changes and leave requests\nEnsure compliance with rostering guidelines, training, and funding requirements\nCoordinate third-party service bookings and supplier engagement\nAct as first point of contact for customer scheduling enquiries, providing timely and friendly support\nUse systems to maintain accurate data and support payroll accuracy\nProvide workforce insights to leaders and assist with recruitment alignment\nDeliver occasional after-hours support when rostered\nPromote safety, quality and compliance in all activities\n\nWhat You Will Bring\nExperience in scheduling or rostering is ideal but not essential - we also welcome applicants from a call centre, retail or customer support background looking for a career change\nHigh attention to detail and commitment to quality and compliance\nAbility to work to tight deadlines and manage changing priorities\nStrong communication skills and empathy for customers and colleagues\nProficiency in Microsoft Office and general administration practices\nExperience using Procura/Genesys/Tableau/Easy Roster would be highly regarded \nWhy work for Australian Unity?\nAdditional Leave benefits including Community, Wellbeing & Deep Listening Leave\nFlexible Work Options -hybrid role combining WFH & Branch days\nCareer development with full access to LinkedIn Learning & internal opportunities\nStaff discounts across our insurance products, travel and retail partners\nFitness Passport - discounted access to 1,500+ gyms & facilities\nNovated Car Leasing options through our partners Maxxia or Flair Cars\n14 weeks paid Parental Leave\nClick APPLY or contact Diti Vora at  for a confidential discussion.\nAustralian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan","description_format":"text","description_chars":3293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Home Care Services","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-12T09:04:43Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.751,"p_room":0.9,"age_days":13,"expected_fill_days":22,"reasons":["conf:1","urgency","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/australian-unity-health-concierge-scheduling-coordinator","json_url":"https://alion.io/job/australian-unity-health-concierge-scheduling-coordinator.json","meta":{"generated_at":"2026-10-23T01:02:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753543},"rest":"https://alion.io/mcp/rest/get_company?id=1753543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-unity-health-concierge-scheduling-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-unity-health-concierge-scheduling-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-unity-health-concierge-scheduling-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-unity-health-concierge-scheduling-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-unity-health-concierge-scheduling-coordinator"}]}