{"id":1333036,"url":"https://alion.io/job/australian-unity-rostering-coordinator-aged-care","title":"Rostering Coordinator | Aged Care","company":{"id":1753543,"name":"Australian Unity","domain":"australianunity.com.au","url":"https://alion.io/company/australianunity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tamworth, Australia","Armidale, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40,"max":null,"currency":"AUD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-31T00:48:49Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-22T15:29:43Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":83},"description":"At Australian Unity, we’re reimagining how health and care are delivered in local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.\nAs a Scheduling Coordinator - Customer Support, you will play a critical role in ensuring our services run smoothly while delivering a high-quality experience for our customers. This role combines workforce scheduling and customer support, requiring strong organisation skills, adaptability and a customer-first mindset.\nYou’ll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings. At the same time, you’ll act as a key point of contact managing enquiries with empathy, accuracy and professionalism.\nThis is a permanent full-time position based in our Tamworth office, with a hybrid work arrangement of 4 days in the office and 1 day working from home. Offering an hourly rate of $40.38 plus super.\nKey Accountabilities:\nManage care worker rosters, including daily changes, leave requests, and schedule adjustments\nHandle high-volume inbound enquiries, resolving issues quickly and aiming for First Call Resolution\nAct as the first point of contact, providing clear, accurate, and empathetic customer support\nCoordinate services and third-party bookings to ensure seamless delivery\nMaintain accurate system records to support payroll, compliance, and reporting\nUse systems and data to support scheduling decisions and improve processes\nCollaborate with internal teams and escalate complex queries as needed\nWhat You’ll Bring:\nExperience in scheduling or rostering is ideal but not essential - we also welcome applicants from a call centre or customer support background looking for a career change\nStrong organisation, adaptability, and resilience in fast-paced environments\nHigh attention to detail and commitment to quality and compliance\nExcellent communication, active listening, and rapport-building skills\nAbility to manage changing priorities and tight deadlines\nConfidence using Microsoft Office and CRM/contact centre systems (e.g. Genesys, Salesforce, Lumary - desirable)\nWhy work for Australian Unity?\nAdditional Leave benefits including Community, Wellbeing & Deep Listening Leave\nFlexible Work Options -hybrid role combining WFH & Branch days\nCareer development with full access to LinkedIn Learning & internal opportunities\nStaff discounts across our insurance products, travel and retail partners\nFitness Passport - discounted access to 1,500+ gyms & facilities\nNovated Car Leasing options through our partners Maxxia or Flair Cars\n14 weeks paid Parental Leave\nApply today and help ensure the right care is delivered at the right time, supporting both our customers and frontline care teams.\nAustralian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan","description_format":"text","description_chars":3234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living","Health Care","Home Care Services","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-27T13:16:55Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.211,"p_room":0.28,"age_days":83,"expected_fill_days":22,"reasons":["conf:1","urgency","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/australian-unity-rostering-coordinator-aged-care","json_url":"https://alion.io/job/australian-unity-rostering-coordinator-aged-care.json","meta":{"generated_at":"2026-10-22T16:49:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17378,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753543},"rest":"https://alion.io/mcp/rest/get_company?id=1753543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-unity-rostering-coordinator-aged-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-unity-rostering-coordinator-aged-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-unity-rostering-coordinator-aged-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-unity-rostering-coordinator-aged-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-unity-rostering-coordinator-aged-care"}]}