{"id":2068196,"url":"https://alion.io/job/australian-unity-senior-service-now-developer","title":"Senior Service Now Developer","company":{"id":1753543,"name":"Australian Unity","domain":"australianunity.com.au","url":"https://alion.io/company/australianunity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":152000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1665},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"UML","optional":false}],"status":"live","first_seen_at":"2026-08-31T01:56:16Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-31T09:50:02Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Senior ServiceNow Developer - HR Service Delivery, People & Culture\nAustralian Unity - Melbourne\nAbout us\nEstablished in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.\nAs a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.\nFor us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.\n\nThe Opportunity\nThe Senior ServiceNow Developer - HR Service Delivery (HRSD) is responsible for the design, development, configuration, integration, and ongoing support of the ServiceNow HRSD platform. The role partners with People & Culture, Technology, Product Owners, and business stakeholders deliver secure, scalable, and user-centric HR solutions that improve employee experience, automate business processes, and support organisational objectives.\nThe role contributes across the full software development lifecycle, ensuring solutions align with platform best practice, governance standards, and enterprise architecture while maintaining platform stability, performance, and compliance.\nKey Responsibilities\n\nPlatform Development & Support\nDesign, configure, develop, and implement solutions within the ServiceNow HRSD platform.\nDevelop workflows, catalog items, record producers, knowledge articles, forms, portals, and HR services.\nConfigure HR Case Management, Employee Centre, Lifecycle Events, and other related HRSD capabilities.\nDevelop and maintain reusable components to maximise platform consistency and efficiency.\nDevelop and maintain integrations with HR and enterprise platforms including SAP SuccessFactors, Active Directory, identity management solutions, payroll systems, and other enterprise applications.\nConfigure APIs, IntegrationHub, Flow Designer, and other integration technologies.\nSupport workflow automation to improve operational efficiency and employee experience.\n\nSolution Delivery and Planning\nTranslate business requirements into scalable technical solutions.\nParticipate in solution design workshops and provide technical advice during discovery and planning activities.\nEstimate development effort and contribute to sprint planning and release planning.\nSupport Agile delivery practices throughout the development lifecycle.\nStakeholder Management\nBuild trusted relationships with internal stakeholders, project teams, and tech partners.\nWork closely with the P&C and Technology teams to align on roadmap priorities and co-deliver solutions.\nEnsure seamless collaboration across P&C, Technology, and external partners.\n\n The Ideal Profile\nThe ideal Senior ServiceNow Developer brings deep expertise across the ServiceNow platform, particularly HR Service Delivery (HRSD), with a strong track record delivering scalable, employee-focused solutions in complex enterprise environments. They possess hands-on experience across JavaScript, Flow Designer, IntegrationHub, Employee Centre, Service Portal and integrations using REST and SOAP APIs, combined with a solid understanding of Agile delivery and ITIL principles.\nThey are a collaborative and customer-focused professional who can translate business requirements into practical technical solutions, while partnering effectively with both HR and Technology stakeholders. Ideally, they hold ServiceNow CSA, CAD and HRSD Implementation Specialist certifications and have experience supporting HR transformation initiatives, digital employee experiences and integrations with platforms such as SAP SuccessFactors. They combine strong technical capability with a continuous improvement mindset and a passion for delivering high-quality outcomes.\nYou will bring:\n5+years of Service Now HRSD development and implementation of HRSD Modules across multiple businesses\nExperience with P&C systems such as SuccessFactors, Service Now HRSD & UKG would be highly regarded\nExceptional analytical and conceptual thinking skills as well as excellent problem-solving skills and interpersonal relationship building\nDemonstrated ability to manage tech environments and schedules.\nWorking with Platforms Leads, Domain & Solution Architects, Developers to understand and shape technical solutions\nAbility to recommend technology and process solutions to improve business performance with current systems and or integrations.\nExperience working with integrations across multiple platforms.\nExperience dealing, System Analysts, System Architects, Developers, Testers and other technology stakeholders.\nUse of formal documentation methodologies (such as UML, BPM, Use Cases & User Stories)\nWhy Join Us?\nAt Australian Unity, we provide a supportive, flexible and purpose-driven environment where you can make a meaningful impact.\nYou will enjoy:\nCompetitive salary + bonus program\nAdditional wellbeing and community leave days\n14-week paid parental leave (equal for all parents)\nHybrid working model\nEmployee Assistance Program\nFlare / Maxxia Rewards - discounted retail, travel, entertainment\nDiscounts on Australian Unity products including Health, General Insurance and more\nAccess to LinkedIn Learning and professional development programs\nIf you’re looking to step into a leadership role where you can make a meaningful impact across a purpose-driven organisation, we’d love to hear from you. Apply now and join us in shaping better outcomes for our members and community.\nFor further benefits visit: https://www.australianunity.com.au/careers/culture\nAustralian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.","description_format":"text","description_chars":5957,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Home Care Services","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-08T05:01:57Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.627,"p_room":0.28,"age_days":61,"expected_fill_days":22,"reasons":["conf:3","urgency","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/australian-unity-senior-service-now-developer","json_url":"https://alion.io/job/australian-unity-senior-service-now-developer.json","meta":{"generated_at":"2026-10-31T12:14:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753543},"rest":"https://alion.io/mcp/rest/get_company?id=1753543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-unity-senior-service-now-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-unity-senior-service-now-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-unity-senior-service-now-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-unity-senior-service-now-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-unity-senior-service-now-developer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2068196}},{"tool":"search_jobs","arguments":{"company":"australianunity.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2068196},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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