{"id":2071954,"url":"https://alion.io/job/australian-venue-co-reservations-agent","title":"Reservations Agent","company":{"id":2033332,"name":"Australian Venue Co.","domain":"ausvenueco.com.au","url":"https://alion.io/company/ausvenueco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":121000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T07:30:28Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T13:27:29Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Casual Reservations Agent\nCasual opportunity | Melbourne-based\nAustralian Venue Co. is looking for a customer-focused Casual Reservations Agent to join our Sales & Marketing team and support reservations across our diverse portfolio of hospitality venues.\nThis is a great opportunity for someone with reservations, sales, call centre or hospitality experience who enjoys helping customers, maximising bookings and creating positive guest experiences.\nAbout the role\nAs a Casual Reservations Agent, you’ll manage customer enquiries and reservations across AVC venues. You’ll provide timely, accurate and engaging service while supporting venue teams and helping maximise revenue through cross-selling and upselling opportunities.\nWhat you’ll do\nRespond to telephone and email reservation enquiries.\nMake, confirm, amend and cancel customer reservations.\nProvide accurate information about venues, menus, functions and services.\nMaintain strong product knowledge across AVC venues.\nIdentify upselling and cross-selling opportunities.\nWork closely with venue managers and the Reservations team.\nEscalate complaints or complex enquiries when required.\nMaintain accurate reservation records and venue information.\nSupport reservation campaigns and general administration.\nMeet agreed customer service, call handling and sales KPIs.\nAbout you\nPrevious experience in reservations, sales or customer service.\nHospitality or venue experience is desirable.\nCall centre or high-volume telephone experience.\nExperience using restaurant or reservations software.\nStrong verbal and written communication skills.\nExcellent attention to detail.\nResilient, collaborative and solutions-focused.\nComfortable working in a fast-paced environment.\nConfident identifying upselling opportunities.\nWillingness to learn about our venues and offerings.\nWhy join Australian Venue Co.?\nYou’ll join a supportive team and gain experience across a diverse portfolio of pubs, bars, restaurants and hospitality venues.\nThis role offers the opportunity to build your reservations, sales and customer service skills while developing strong relationships across the business.\nIf you enjoy hospitality, love helping customers and have a talent for creating great booking experiences, we’d love to hear from you.","description_format":"text","description_chars":2273,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Gift Cards & Loyalty Programs","Venues"],"lifecycle":[{"event":"open","at":"2026-10-08T07:30:28Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.767,"p_room":0.9,"age_days":10,"expected_fill_days":27,"reasons":["conf:21","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/australian-venue-co-reservations-agent","json_url":"https://alion.io/job/australian-venue-co-reservations-agent.json","meta":{"generated_at":"2026-10-19T16:02:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2033332},"rest":"https://alion.io/mcp/rest/get_company?id=2033332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faustralian-venue-co-reservations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faustralian-venue-co-reservations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faustralian-venue-co-reservations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/australian-venue-co-reservations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faustralian-venue-co-reservations-agent"}]}