{"id":4279936,"url":"https://alion.io/job/auterion-it-support-specialist","title":"IT Support Specialist","company":{"id":54288,"name":"Auterion","domain":"auterion.com","url":"https://alion.io/company/auterion","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-11-13T16:09:24Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T16:08:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\n We are looking for a hands-on IT Support Specialist to join our IT team in Zurich on a 6-month temporary contract, starting as soon as possible, ideally in January 2027. You will work across the whole IT stack, from setting up laptops for new joiners and solving everyday issues to supporting our network and cloud platforms. You will be the on-site point of contact for colleagues in our Zurich offices, working closely with an IT engineer on site and the IT Manager. We move fast, so we are looking for someone proactive who enjoys helping people and wants to learn a lot in a short time. We are very flexible: depending on your interests, many IT areas are open to explore on request, such as cybersecurity, networking, automation and cloud administration.\nResponsibilities and Duties\nProvide proactive, on-site IT support to employees in the Zurich offices and handle day to day requests through our IT ticketing system.\nRun IT onboarding and offboarding: prepare and configure laptops (macOS, Linux), accounts and access for new joiners, and collect and wipe equipment from leavers.\nEnrol and manage company laptops and phones in our device management system.\nSupport users with accounts, SSO access and troubleshooting across our cloud platforms (Google Workspace and other SaaS tools).\nTroubleshoot network and connectivity issues in the office, including Wi-Fi, switches, meeting room equipment and endpoints.\nKeep the hardware inventory and asset records up to date.\nWork with the IT engineer and the IT Manager on IT projects and improvements, and take on more responsibility as you learn.\nDocument solutions and recurring issues in the IT knowledge base.\nQualifications and Skills\nAt least 1 year of experience in help desk or IT support.\nA degree in IT or a related field is preferred.\nGood Linux skills and confidence supporting macOS; Windows knowledge is a plus.\nSolid networking basics (TCP/IP, DNS, DHCP, Wi-Fi, VPN).\nBasic knowledge of cloud platforms and SaaS administration, such as Google Workspace.\nInterest in cybersecurity; basic knowledge of good security practices (patching, MFA, phishing awareness) is a plus.\nHands-on, proactive and eager to learn quickly in a fast-paced environment.\nFriendly communication, with the ability to explain technical issues in simple terms.\nFluent English; German is a plus.\nAvailable to work 100% on site in Zurich.\nCH / EU citizenship is a must have.\nBenefits\nFlexible working hours\nGenerous holiday allowance\nPension plan \nExtended social security package \nEnhanced maternity & paternity leave\nLearning and development opportunities\nAbout Auterion\nWe are building the leading software platform for AI-powered autonomous systems for enterprise and government customers. Our team is supporting the most important missions and solving the most challenging problems.\nAt Auterion, we bring together the sharpest minds who love to solve the hardest problems. Join a vibrant team built on innovation, openness, and excellence, where you’ll be empowered to develop ideas, collaborate across all levels, and make an impact that matters.","description_format":"text","description_chars":3099,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Drones & UAVs","Operating Systems","Military Drones","Robotic Software & Control Systems"],"lifecycle":[{"event":"open","at":"2026-11-13T20:17:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/auterion-it-support-specialist","json_url":"https://alion.io/job/auterion-it-support-specialist.json","meta":{"generated_at":"2026-11-14T18:02:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54288},"rest":"https://alion.io/mcp/rest/get_company?id=54288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauterion-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauterion-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauterion-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/auterion-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauterion-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279936}},{"tool":"search_jobs","arguments":{"company":"auterion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279936},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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