{"id":2740701,"url":"https://alion.io/job/authentic-brands-group-director-client-services-operations-authentic-live","title":"Director, Client Services & Operations - Authentic Live","company":{"id":35660,"name":"Authentic Brands Group","domain":"authentic.com","url":"https://alion.io/company/authentic-brands-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Legal","role_family":"Legal","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":166000,"max_usd":326000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":559},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T18:16:46Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T19:36:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who We Are\nAuthentic Brands Group (Authentic) is a global brand and entertainment platform that owns and invests in iconic intellectual property and cultural assets. It accelerates brands through a set of specialized businesses that combine powerful storytelling, premium content, unforgettable live experiences and global commerce. Through a network of more than 1,700 best-in-class licensees and strategic partners across 150 countries and expansive distribution, Authentic’s brands drive more than $38 billion in annual systemwide retail sales worldwide.\nAuthentic’s diversified portfolio spans more than 50 brands and reaches nearly one billion social media followers. Its roster includes Reebok, Champion, Shaquille O’Neal, David Beckham, Kevin Hart, Sports Illustrated, Elvis Presley, Muhammad Ali, Marilyn Monroe, GUESS, Aéropostale, Nautica, Eddie Bauer, Lucky Brand, Nine West, Brooks Brothers, Juicy Couture, Vince Camuto, Izod, Van Heusen, Dockers, Ted Baker, Hart Schaffner Marx, Vince, Barneys New York, Judith Leiber, Quiksilver, Spyder, Billabong, Volcom, Roxy, RVCA, DC Shoes, Prince, Sperry and Hunter.\nFor more information, visitcorporate.authentic.com. Follow Authentic onLinkedIn,Instagram andWeChat.\nWhy Authentic\nYou’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.\nWhat You'll Do\nThe Director, Client Services & Operations will lead the Client Services function for Authentic Live, overseeing the day-to-day management of client relationships, account strategy, and cross-functional event delivery across a growing portfolio of premium live experiences around the world's biggest sports, entertainment, and cultural moments.\nReporting to the VP, Operations, this role serves as a key leader within the team, responsible for ensuring every client engagement is executed with excellence - from initial planning through onsite execution and post-event reconciliation. This individual will directly manage and develop the Senior Account Manager while building a best-in-class Client Services function that delivers exceptional partnership experiences and drives operational excellence across the business.\nThe ideal candidate is a strategic relationship builder and collaborative leader who combines exceptional client management skills with a deep understanding of live event execution. They thrive in fast-paced environments, enjoy developing high-performing teams, and are passionate about creating world-class experiences while building long-term partnerships.\nWhat You'll Be Working On\nClient & Partner Leadership\nServe as the senior day-to-day contact for key clients, strategic partners, sponsors, rights holders, agencies, venues, and executive stakeholders.\nBuild long-term relationships through proactive communication, trusted counsel, and exceptional client service.\nLead client meetings, executive presentations, status calls, and project updates while managing expectations throughout the event lifecycle.\nOwn client satisfaction across the portfolio by ensuring commitments are delivered accurately, on time, and at the highest standard.\nIdentify opportunities to deepen partnerships, improve processes, and drive long-term client growth.\nAccount Management Leadership\nLead, mentor, and develop the Account Management team, including direct management of the Senior Account Manager.\nCreate scalable processes, templates, and best practices that elevate consistency across all client accounts.\nOversee staffing, workload planning, and resource allocation across multiple projects.\nServe as the escalation point for client concerns, ensuring issues are resolved quickly and professionally.\nProject & Event Delivery\nOversee project delivery across multiple simultaneous events from initial planning through post-event reconciliation.\nDevelop and manage master workback schedules, project plans, critical paths, and cross-functional trackers.\nPartner closely with Production to translate creative vision into executable operational plans.\nCoordinate cross-functional teams across Production, Creative, Hospitality, Finance, Legal, Marketing, Ticketing, and Partnerships.\nIdentify project risks early, remove roadblocks, and ensure teams remain aligned on priorities, deadlines, and deliverables.\nWho You Are\n8 - 10 years of experience in experiential marketing, live events, sports, entertainment, hospitality, or agency account leadership.\nProven success managing enterprise clients, executive stakeholders, and strategic partnerships.\nExperience leading high-performing teams while fostering collaboration, accountability, and professional growth.\nStrong understanding of live event production, project management, and operational execution.\nExceptional communication, presentation, organizational, and relationship-building skills.\nA proactive, solutions-oriented leader who remains composed under pressure and anticipates challenges before they arise.\nWillingness to travel domestically and internationally and work evenings/weekends as required for live events (up to 30% travel).\nPrimary Location Salary Range: $110,000 - $140,000 \nFraud Alert: Unauthorized Job Offers and Impersonations\nWe have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information.\nPlease note:\nAll legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic).\nAuthentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address.\nWe will never ask you for sensitive personal information, payment or banking details as part of the hiring process.\nIf you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing .\nAuthentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.\nFor individuals with disabilities or religious obligations who would like to request an accommodation, please contact \nTo access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: https://authentic.com/pages/privacy-policy","description_format":"text","description_chars":7645,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Sportswear & Activewear","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-16T20:42:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":342500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":50,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/authentic-brands-group-director-client-services-operations-authentic-live","json_url":"https://alion.io/job/authentic-brands-group-director-client-services-operations-authentic-live.json","meta":{"generated_at":"2026-10-18T20:52:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24598,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35660},"rest":"https://alion.io/mcp/rest/get_company?id=35660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauthentic-brands-group-director-client-services-operations-authentic-live"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauthentic-brands-group-director-client-services-operations-authentic-live"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauthentic-brands-group-director-client-services-operations-authentic-live"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/authentic-brands-group-director-client-services-operations-authentic-live\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauthentic-brands-group-director-client-services-operations-authentic-live"}]}