# Customer Success Agent

Authentic is a tech-enabled MGA (managing general agent). We design and run insurance programs for specific kinds of businesses, like restaurants, gyms, and power producers. Brokers bring us the businesses that need coverage, and carriers back our policies. Every program runs on a platform we built ourselves, and we own every line of code behind it. Engineers and insurance experts build it side by side in New York and Dayton, Ohio. Since our founding in 2022, we’ve grown to 80+ people and been named to the 2026 CB Insights Insurtech 50. The Role As a Customer Success Agent, you'll help our small business policyholders get, understand and keep the coverage they need. You'll work in Intercom over phone, email and chat, alongside our AI agent. You'll spend most of your time on conversations that need a person: escalations, policy changes, billing problems and customers at risk of cancelling. You'll work closely with Agent Support, Underwriting, Billing and Platform Support, and you'll help make our processes, help content and AI better over time. What You'll Do Customer support and escalations Handle incoming phone, email and chat conversations in Intercom, and work through your queue

- **Id**: 3848636
- **Url**: <https://alion.io/job/authentic-insurance-customer-success-agent>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Dayton, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T21:20:54Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-13T20:11:31Z
- **Board verified**: yes
- **Days open**: 8
- **Description format**: text
- **Description chars**: 4976
- **Description truncated**: no
- **Benefits**: Equity, Parental leave, Unlimited PTO
- **Relocation offered**: no
- **Industries**: InsurTech

## Company

- **Id**: 669374
- **Name**: Authentic Insurance
- **Domain**: authenticinsurance.com
- **Url**: <https://alion.io/company/authenticinsurance>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: A
- **Score**: 95
- **Open postings**: 7
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 130
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **ACT** — Optional: no
- **AI Agents** — Optional: no
- **Intercom** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 8

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-06T01:49:14Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 2 · green card filings: 1; Filings 12m: 2

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 130
- **Reasons**: conf:4, win:early
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.