{"id":3413904,"url":"https://alion.io/job/authentix-program-operations-manager-2","title":"Program Operations Manager","company":{"id":1873723,"name":"Authentix","domain":"authentix.com","url":"https://alion.io/company/authentix","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Accra, Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":33000,"period":"year","method":null,"sample_n":19148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T18:43:46Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T16:06:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Title: Program Operations Manager, Fiscal Marking/Tax Stamp\nWork Location: Accra, Ghana\nDivision & Department: Program Operations Management\nPosition Reports to: Director Program Operations Management\nCOMPANY VALUES\nAll Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.\nAlways with integrity.......Authenticians:\nDedicate ourselves to our customer’s success.\nCompete and win with integrity.\nCreate innovative solutions with science and technology; and\nTeam and collaborate with accountability.\nJOB SUMMARY\nThe Program Operations Manager, Fiscal Marking/Tax Stamp, will be responsible for managing the day-to-day operations of designated tax stamp and fiscal marking programs on behalf of Authentix, including the secure supply, issuance, application and verification of tax stamps on excisable goods such as tobacco, alcoholic beverages and other designated products.\nThe Program Operations Manager will interface on a daily basis with our Prime Contractor and/or Client, including the national tax and customs authorities, as required and will be responsible for maintaining client satisfaction by ensuring that contractual obligations are met. They are also responsible for program updates to the POM and PMO group based in the UK and US, as well as assisting in specific Authentix projects. The position will require travel within the region, including visits to manufacturer, importer and border sites, and occasional international travel for training or support purposes.\nSUMMARY OF ESSENTIAL JOB FUNCTIONS\nThe essential functions listed below are representative of the functions that must be performed in order to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.\nManage day-to-day relationships with the consortium, the client (including the tax and customs authorities), local partners, and registered manufacturers and importers by building and maintaining good working relationships through regular communication with key stakeholders.\nEnsure regular field audits and market surveillance inspections are conducted at manufacturing sites, warehouses, points of entry and retail outlets to collect and report key compliance data for internal and external use.\nManage and coordinate implementation activities as the tax stamp program onboards new manufacturers, importers and product categories, including the installation and commissioning of stamp application equipment.\nOrganize, manage and control the Authentix Standard Operating Procedures (SOPs) governing stamp ordering, secure storage, issuance, application, activation and reconciliation.\nMonitor and analyze stamp issuance, activation, application and verification data on a daily basis, investigating discrepancies, losses, and suspected counterfeiting or diversion.\nOversee secure logistics and chain of custody for tax stamps, including inventory control, secure warehousing, distribution to manufacturers and importers, and the controlled destruction of spoiled or returned stamps.\nManage and provide training to applicable personnel, including subcontractors, partners, manufacturers, importers, tax and customs inspectors, and enforcement agents.\nEstablish and report on key performance indicators (KPIs), including stamp volumes, revenue assurance metrics, compliance rates and enforcement outcomes.\nEnsure stamp application and verification equipment (e.g., applicators, scanners and mobile authentication devices) is operating within contractually agreed obligations.\nInterface with the Project Management Office, technical support and other internal departments as required to facilitate effective communications.\nProactively monitor the performance of the deployed solution, including the digital platform and field verification tools, report to stakeholders and take corrective action if necessary.\nCommunicate project progress, timelines, status, schedules, risks, issues, and resolutions to stakeholders.\nProvide effective leadership and management of the in-country team.\nEnsure compliance with corporate principles, values and policies, health and safety requirements, the quality system, and security protocols for the handling of tax stamps.\nKNOWLEDGE, SKILLS AND ABILITIES\nTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.\nUniversity degree, preferably in Business Administration, Public Finance, Supply Chain/Logistics, Engineering or a related field\nProven experience in program or operations management, ideally within tax stamp, fiscal marking, excise, or secure document and brand protection programs\nOrganization, drafting, implementation and enforcement of Standard Operating Procedures (SOPs), particularly for secure product handling and chain of custody\nProject management and service delivery expertise, including multi-stakeholder government contracts\nAbility to manage customer, government authority and industry partner relationships with diplomacy and professionalism\nWorking knowledge of excise tax administration, revenue assurance and illicit trade risks (counterfeiting, smuggling and diversion)\nFamiliarity with security printing features, serialization, track and trace, and digital authentication technologies (e.g., QR codes and mobile verification applications)\nProficiency in the use of all Microsoft programs with a specific requirement of intermediate to advanced skills in the use of Excel, PowerPoint, and Word; experience with data analysis and reporting tools is an advantage\nEffective leadership, organizational and communication skills, with the ability to prioritize workload and work under pressure\n\nSPECIAL REQUIREMENTS [\nFluency in both French and English (written and verbal) is mandatory. The candidate must be able to work, negotiate, train and produce formal reports in both languages.\nExperience working with government revenue authorities, customs or excise agencies, preferably in francophone West/Central Africa.\nExperience in excisable goods sectors (tobacco, alcoholic beverages or other fast-moving consumer goods), including production, logistics, compliance or auditing.\nAbility to travel 30-50% to support customer programs.","description_format":"text","description_chars":6433,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Ghana","iso":"GH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification","Brand Protection & Anti-Counterfeiting"],"lifecycle":[{"event":"open","at":"2026-10-28T18:43:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/authentix-program-operations-manager-2","json_url":"https://alion.io/job/authentix-program-operations-manager-2.json","meta":{"generated_at":"2026-11-01T19:38:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1873723},"rest":"https://alion.io/mcp/rest/get_company?id=1873723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauthentix-program-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauthentix-program-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauthentix-program-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/authentix-program-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauthentix-program-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3413904}},{"tool":"search_jobs","arguments":{"company":"authentix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3413904},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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