{"id":2844554,"url":"https://alion.io/job/authority-partners-lead-oracle-ebs-application-support-consultant-l2","title":"Lead Oracle EBS Application Support Consultant (L2)","company":{"id":4406291,"name":"Authority Partners","domain":"authoritypartners.com","url":"https://alion.io/company/authority-partners","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CATS","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":93},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-19T10:29:50Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T12:38:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Oracle EBS Application Senior Support Consultant (L2) is responsible for providing advanced functional support for Oracle E-Business Suite (EBS) applications while coordinating the day-to-day activities of the support team. The role involves analyzing incoming support tickets, assessing their priority and complexity, assigning tasks to appropriate team members, and overseeing the resolution of complex functional and cross-module issues. The consultant supports team members in troubleshooting, monitors ticket progress and SLA compliance, and ensures effective communication and collaboration with business departments. The ideal candidate has extensive Oracle EBS functional knowledge, a strong understanding of application architecture and business processes, and proven skills in team coordination, problem-solving, and support operations.\nRESPONSIBILITIES:\nTeam Leadership\nManage and mentor L1/L2 Support Analysts - setting priorities, reviewing work quality, and supporting professional development\nConduct regular team check-ins and provide coaching on issue resolution approaches and documentation standards\nCommunication\nCommunicate directly with End-User, when needed, to investigate functional and technical issues, clarify business requirements, and provide regular updates on tickets status and resolution progress.\nManage End-User expectations during high-impact incidents or change events\nEscalation Management\nReview escalation-ready tickets and determine what moves to L3 vs. what stays at L2 with guidance\nCollaborate with the L3 engineer on complex issues - providing business context and ensuring complete handoff documentation\nKPIs & Reporting\nOwn weekly and monthly reporting on ticket volumes, resolution times, and open aging items\nIdentify recurring issue patterns and drive root-cause analysis or process improvement initiatives\nMaintain and evolve the team knowledge base based on ticket trends and lessons learned\nHands-On Support\nReview and analyze incoming support tickets, assess their priority and complexity, and assign them to the appropriate support team members based on their expertise, workload, and the nature of the issue\nActively handle, investigate, and resolve L2 support tickets, incidents, and service requests related to Oracle EBS applications\nAssist with the preparation, submission, and follow-up of Oracle Service Requests (SRs) when required, including gathering relevant information, documenting issues, and coordinating with Oracle Support until resolution\nWHAT YOU HAVE:\n7+ years of experience supporting Oracle EBS R12, including at least 2 years in a lead or senior support role\nDeep functional knowledge of Oracle EBS Finance modules (AP, AR, GL, CM, FA, iExpenses, iSupplier Portal), Oracle Projects, and AME.\nDemonstrate a good understanding of Oracle ERP architecture, application structure, and core business process\nProven ability to manage a support team and drive service delivery outcomes\nStrong end user-facing communication skills - written and verbal, with the ability to translate technical issues for business audiences\nHands-on experience with SQL for data investigation and ticket resolution support\nExperience with Oracle BI Publisher, including creating, modifying, and troubleshooting reports.\nFamiliarity with Oracle APEX applications from a functional/support perspective\nEducation:\nBachelor's degree in Computer Science, Economics, Information Systems, or a related field - or equivalent experience\nAP Perks:\nMost cutting-edge technologies\nOpportunity to work with people who are at the top of their field\nGreat culture and environment\nCompetitive remuneration package. We reward excellence\nReferral bonus\nCareer growth\nCollaborative learning environment\nMentorship programs\nProfessional training\nAbout Authority Partners:\nAuthority Partners is a leading and global IT services company with over 28 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who are dedicated, collaborative, and eager to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.\nAuthority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.","description_format":"text","description_chars":4487,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-19T10:29:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/authority-partners-lead-oracle-ebs-application-support-consultant-l2","json_url":"https://alion.io/job/authority-partners-lead-oracle-ebs-application-support-consultant-l2.json","meta":{"generated_at":"2026-10-21T13:16:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18855,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406291},"rest":"https://alion.io/mcp/rest/get_company?id=4406291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauthority-partners-lead-oracle-ebs-application-support-consultant-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauthority-partners-lead-oracle-ebs-application-support-consultant-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauthority-partners-lead-oracle-ebs-application-support-consultant-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/authority-partners-lead-oracle-ebs-application-support-consultant-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauthority-partners-lead-oracle-ebs-application-support-consultant-l2"}]}