{"id":2626183,"url":"https://alion.io/job/authority-partners-oracle-ebs-application-support-consultant-l2","title":"Oracle EBS Application Support Consultant (L2)","company":{"id":4406291,"name":"Authority Partners","domain":"authoritypartners.com","url":"https://alion.io/company/authority-partners","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CATS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC"],"hiring_countries_total":48,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":150000,"period":"year","method":"global_role_seniority_cell","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T15:06:58Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T12:38:14Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Oracle EBS Application Support Consultant (L2) is responsible for providing advanced functional support for Oracle E-Business Suite (EBS) applications and resolving complex application and business process issues. The role involves conducting in-depth analysis, identifying root causes, implementing solutions, and managing escalated support tickets in accordance with established SLAs. The consultant collaborates with business departments and other support team members to resolve complex issues, support testing activities, and ensure the stability and continuous improvement of Oracle EBS applications. The ideal candidate has strong Oracle EBS functional expertise, a solid understanding of application architecture and cross-module business processes, and excellent analytical and problem-solving skills.\nRESPONSIBILITIES:\nCommunication\nCommunicate directly with End-User, when needed, to investigate functional and technical issues, clarify business requirements, and provide regular updates on tickets status and resolution progress.\nKPIs & Reporting\nIdentify recurring issue patterns and drive root-cause analysis or process improvement initiatives\nMaintain and evolve the team knowledge base based on ticket trends and lessons learned\nHands-On Support\nActively handle, investigate, and resolve L2/L1 support tickets related to Oracle EBS applications.\nAssist with the preparation, submission, and follow-up of Oracle Service Requests (SRs) when required, including gathering relevant information, documenting issues, and coordinating with Oracle Support until resolution.\nWHAT YOU HAVE:\n5+ years of experience supporting Oracle EBS R12\nDeep functional knowledge of Oracle EBS Finance modules (AP, AR, GL, CM, FA, iExpenses, iSupplier Portal), Oracle Projects, and AME.\nDemonstrate a good understanding of Oracle ERP architecture, application structure, and core business process\nStrong end user-facing communication skills - written and verbal, with the ability to translate technical issues for business audiences\nHands-on experience with SQL for data investigation and ticket resolution support\nExperience with Oracle BI Publisher, including creating, modifying, and troubleshooting reports.\nFamiliarity with Oracle APEX applications from a functional/support perspective\nEducation\nBachelor's degree in Computer Science, Economics, Information Systems, or a related field - or equivalent experience\nAP Perks:\nMost cutting-edge technologies\nOpportunity to work with people who are at the top of their field\nGreat culture and environment\nCompetitive remuneration package. We reward excellence\nReferral bonus\nCareer growth\nCollaborative learning environment\nMentorship programs\nProfessional training\nAbout Authority Partners:\nAuthority Partners is a leading and global IT services company with over 28 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who are dedicated, collaborative, and eager to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.\nAuthority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.","description_format":"text","description_chars":3418,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Colombia","iso":"CO","kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":"AI","kind":"region"},{"name":"Antigua and 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