{"id":1636497,"url":"https://alion.io/job/authority-payment-operations-specialist","title":"Payment Operations Specialist","company":{"id":3853973,"name":"authority","domain":"authority.io","url":"https://alion.io/company/authority-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1671},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-06T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-08T21:24:24Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 1–2 years of experience in payment processing and/or consumer financing support. The Operations Specialist will assist in day-to-day operations, support desk activities, merchant onboarding, and data entry tasks related to both payment processing and financing workflows.\nThis is an exciting opportunity for an early-career professional looking to grow their skill set and gain exposure to financial operations in a fast-paced, service-oriented environment.\nKey Responsibilities\nServe as a first-line resource on the Payments Support Desk for merchant and franchisee inquiries\nAssist with onboarding support for merchants enrolling in consumer financing and payment processing platforms\nMonitor, log, and track support tickets using internal CRM and ticketing systems\nEscalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees\nPerform basic data entry and integrity checks related to payment processing setup and consumer financing submissions\nSupport report generation and status updates for team leads and management\nCollaborate cross-functionally with operations, IT, and support partners to ensure smooth execution of daily tasks\nStay current on updates to payment systems, lender portals, and internal procedures\nQualifications\n1–2 years of experience in payment processing, customer support, or consumer financing\nFamiliarity with ticketing systems, CRM tools, and digital support workflows\nStrong attention to detail and ability to manage multiple tasks in a deadline-driven environment\nEffective communication skills, both verbal and written\nProblem-solving mindset and a desire to learn and grow within the role\nProficiency in Microsoft Office (especially Excel and Outlook)\nHigh school diploma or equivalent required; associate or bachelor’s degree preferred\nPreferred Qualifications\nExperience supporting franchise-based operations or field service businesses\nExposure to merchant onboarding processes or lender application platforms\nInterest in fintech or financial services","description_format":"text","description_chars":2210,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:38:24Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.329,"p_room":0.28,"age_days":63,"expected_fill_days":20,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/authority-payment-operations-specialist","json_url":"https://alion.io/job/authority-payment-operations-specialist.json","meta":{"generated_at":"2026-10-09T00:44:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1070,"day_limit":5000,"remaining_today":3930,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3853973},"rest":"https://alion.io/mcp/rest/get_company?id=3853973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauthority-payment-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauthority-payment-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauthority-payment-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/authority-payment-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauthority-payment-operations-specialist"}]}