{"id":2465106,"url":"https://alion.io/job/auto-scribe-client-success-specialist-autoscribe","title":"Client Success Specialist - Autoscribe","company":{"id":4419224,"name":"Autoscribe","domain":"autoscribe.com","url":"https://alion.io/company/autoscribe","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:21:31Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-31T00:55:55Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Client Success Specialist\nLyons Commercial Data | Autoscribe Corporation\nAre you someone who builds strong relationships, asks great questions, and genuinely enjoys helping clients succeed?\nLyons Commercial Data is looking for a Client Success Specialist to serve as a trusted partner to our clients-helping them get the most value from our products and services while strengthening relationships, driving retention, and identifying opportunities for growth.\nThis is more than a customer service role. You'll develop a deep understanding of your clients' businesses, anticipate their needs, help solve problems, and connect them with solutions that support their goals. You'll also work closely with teams across Lyons and Autoscribe-including Sales, Operations, Product, Implementation, and Finance-to ensure our clients receive a seamless and consistently positive experience.\nIf you're relationship-driven, commercially minded, organized, and enjoy being the person who brings people together to get things done, we'd love to hear from you.\nWhat You'll Do\nBuild relationships clients value\nServe as a primary point of contact and trusted partner for an assigned portfolio of Lyons Commercial Data clients.\n\nDevelop strong relationships with client stakeholders and key decision-makers.\n\nLearn each client's business, goals, priorities, challenges, and evolving needs.\n\nMaintain proactive communication and monitor client satisfaction and overall account health.\n\nIdentify concerns early and coordinate solutions before they become larger issues.\n\nSupport client retention, contract renewals, and long-term relationship development.\n\nHelp clients-and their relationships with Lyons-grow\nIdentify opportunities for clients to gain additional value through Lyons products, services, features, and capabilities.\n\nUnderstand client usage, transaction activity, and revenue performance to uncover opportunities for increased adoption and account growth.\n\nPartner with internal teams to recommend solutions aligned with client business objectives.\n\nMonitor account billing and revenue and help ensure contractual opportunities are captured accurately.\n\nServe as a resource for client invoicing questions, coordinating with Finance and other teams when needed.\n\nTurn client conversations into strategy\nParticipate in Quarterly Business Reviews (QBRs) and other strategic client meetings.\n\nHelp develop insightful, relevant QBR content focused on performance, utilization, opportunities, recommendations, and future needs.\n\nGather and document client requirements for new services, enhancements, and functionality.\n\nStay informed about our products, services, capabilities, and roadmap so you can connect clients with the right opportunities.\n\nBring client feedback and emerging needs back into the organization to help inform internal decisions.\n\nOwn the client experience\nHelp coordinate the client journey from implementation and onboarding through adoption, ongoing service, renewal, and expansion.\n\nWork cross-functionally with Sales, Operations, Product, Implementation, Finance, and Support to keep client priorities moving forward.\n\nTrack commitments, open items, deliverables, and follow-up activities-and make sure things don't fall through the cracks.\n\nCoordinate and escalate client concerns when necessary, bringing the right people together to drive resolution.\n\nMaintain accurate client information, interactions, opportunities, and follow-up activities within our CRM and other systems.\n\nWhat Will Make You Successful\nWe're looking for someone who is naturally curious about clients and their businesses and who takes ownership rather than waiting to be told what to do.\nYou'll likely thrive in this role if you are:\nClient-focused: You care about creating a great client experience and building relationships that feel like true partnerships.\n\nProactive: You anticipate needs, spot opportunities, and take action.\n\nA strong communicator: You're comfortable speaking with clients and internal stakeholders and can communicate clearly and professionally in writing.\n\nAn active listener: You ask thoughtful questions, listen for what's really important, and understand different perspectives.\n\nCommercially aware: You understand that exceptional client success means creating value for the client while supporting retention and responsible revenue growth.\n\nHighly organized: You can manage multiple clients, priorities, commitments, and deadlines without losing sight of the details.\n\nA problem solver: You don't simply identify an issue-you help bring the right people together to solve it.\n\nA collaborative teammate: You build strong internal relationships and work across departments to achieve the best outcome for the client and the company.\n\nWhat We're Looking For\nAssociate's or Bachelor's degree in Business, Communications, Finance, Marketing, or a related field-or equivalent relevant professional experience.\n\n2+ years of experience in client success, account management, relationship management, client services, or another client-facing role.\n\nDemonstrated ability to build and maintain strong professional relationships.\n\nExcellent verbal and written communication skills.\n\nStrong organizational skills with the ability to manage multiple client relationships and competing priorities.\n\nStrong problem-solving skills and the ability to coordinate effectively across departments.\n\nExcellent attention to detail, particularly when working with agreements, billing, revenue, and account information.\n\nExperience working within a CRM or similar client management platform.\n\nProficiency with Microsoft Outlook, Word, Excel, and PowerPoint.\n\nExperience in fintech, financial services, payments, data services, or another B2B technology environment is a plus.\n\nAbout Lyons Commercial Data\nLyons Commercial Data, an Autoscribe company, provides data and technology solutions that help organizations make informed business decisions and operate more effectively. As part of Autoscribe Corporation, Lyons combines specialized industry expertise with a commitment to technology, service, and long-term client partnerships.\nPosition Details\nPosition: Client Success Specialist\nEmployment Type: Full-time, hybrid out of the Fort Lauderdale FL office\nSchedule: Monday-Friday, 8:30 a.m.-5:30 p.m.\nTravel: Minimal to no regular travel required\nWhy Join Us?\nAt Autoscribe, we believe great companies are built by people who care about their work, their clients, and each other. We're committed to creating an environment where employees can contribute, grow, and make a meaningful impact.\nWe're also proud to be a Great Place to Work® Certified company, reflecting the feedback and experiences of the people who work here every day.\nIf you're looking for an opportunity where you can build meaningful client relationships, solve real business problems, and directly contribute to client retention and growth, we'd like to meet you.","description_format":"text","description_chars":6936,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T18:21:31Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.767,"p_room":0.9,"age_days":16,"expected_fill_days":28,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/auto-scribe-client-success-specialist-autoscribe","json_url":"https://alion.io/job/auto-scribe-client-success-specialist-autoscribe.json","meta":{"generated_at":"2026-10-31T05:03:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7164,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419224},"rest":"https://alion.io/mcp/rest/get_company?id=4419224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauto-scribe-client-success-specialist-autoscribe"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauto-scribe-client-success-specialist-autoscribe"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauto-scribe-client-success-specialist-autoscribe"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/auto-scribe-client-success-specialist-autoscribe\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauto-scribe-client-success-specialist-autoscribe"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2465106}},{"tool":"search_jobs","arguments":{"company":"autoscribe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2465106},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}