{"id":3927347,"url":"https://alion.io/job/autodesk-customer-success-program-manager","title":"Customer Success Program Manager","company":{"id":81,"name":"Autodesk","domain":"autodesk.com","url":"https://alion.io/company/autodesk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0.25,"time_to_fill_p50_days":33,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":102000,"max":182710,"currency":"USD","period":"year","gross":null,"usd_annual":182710},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-07T18:46:57Z","employer_posted_date":null,"last_verified_at":"2026-11-07T18:46:57Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Requisition ID #26WD101584Customer Success Principal Program ManagerThe Customer Success (CS) Principal Program Manager leads complex, cross-functional programs that translate CS strategic priorities into measurable customer and business outcomes.\nPosition OverviewThe Customer Success Principal Program Managerperforms activities that enable the CS team to operate at a higher level of performance by optimizing how and when the team engages with customers to prevent and mitigate risk to revenue as well as find opportunities for growth in our existing customer base. \n\nThe role establishes clear program strategy, governance, roadmaps and decision-making, aligns stakeholders across functions, and drives sustainable operational change. Through evidence-based prioritisation, risk management and benefits realisation, the role strengthens how CS delivers customer value, adoption, retention and growth.\nThis role will report to the Senior Manager, Success Delivery Practice within CS Business Excellence organisation. This is a global role supporting multiple segments and regions. It has no direct reports and leads through influence.\nResponsibilitiesProgram strategy and governance: Design and lead complex programs spanning multiple workstreams, functions or strategic priorities. Define objectives, scope, outcomes, ownership, decision rights, governance and success measures aligned to CS and company goals.\n\nCustomer engagement models: Design, test and evolve CS coverage and segmentation models, playbooks, and digital and high-touch engagement approaches. Align CSM capacity to customer risk and growthopportunity.\n\nPortfolio and roadmap management: Develop and maintain integrated program roadmaps; assess strategic value, customer impact, dependencies, risk and capacity; make trade-offs transparent and align leaders on sequencing, investment and priorities.\n\nCross-functional leadership and change: Lead cross-functional delivery without relying on formal authority. Secure sponsorship, align stakeholders, manage resistance and build readiness, adoption and sustained changes in ways of working.\nExecutive influence and communication: Lead executive governance forums, communicate concise decision-oriented narratives, surface options and recommendations, and secure timely decisions on complex or sensitive issues.\nRisk, issue and escalation management: Anticipate systemic risks and cross-program dependencies; analyse root causes and downstream impacts; establish mitigations, contingencies and timely executive escalations.\nBusiness outcomes and financial acumen: Define measurable customer and business outcomes using CS metrics such as retention, churn, renewals, health scores, adoption and time-to-value. Identify baselines, targets and benefits and build credible value cases, evaluating costs and resource trade-offs, and tracking benefits beyond delivery milestones.\nData, insights and performance: Integrate relevant program, customer and business data to identify trends, performance drivers, risks and opportunities. Challenge weak assumptions and translate evidence into decisions and actions.\nMethodologies and operating practices: Apply fit-for-purpose program methods, standards, tools and operating rhythms. Improve cross-functional processes and balance scalable standards with legitimate local or segment needs.\nAI and automation: Design and apply responsible AI-enabled and automated workflows to improve program planning, coordination, insight, reporting and execution; establish human validation and measure resulting quality or productivity improvements.\nContinuous improvement and domain expertise: Use deep CS lifecycle and operating-model knowledge to diagnose systemic problems, test solutions, scale successful approaches and embed measurable improvements. Share reusable practices and coach colleagues.\nMinimum QualificationsBachelor’s degree or equivalent relevant professional experience.\n8+ years of experience leading complex, cross-functional programs or strategic initiatives, including 4+ years in Customer Success, customer lifecycle management, or a related post-sale, customer-facing role within a SaaS or subscription-based business.\nDemonstrated ability to influence senior stakeholders, facilitate executive decision-making and lead teams without direct authority.\nExperience in program governance, integrated roadmaps, prioritization, dependency management and risk escalation.\nAbility to build outcome measures, value cases and evidence-based recommendations using business and financial data.\nStrong written communication, executive presentation, facilitation and analytical problem-solving skills.\nExperience leading organizational change and embedding new operating practices; proficiency with modern program-management, reporting and collaboration tools.\n\nPreferred QualificationsExperience in Customer Success, customer lifecycle management, SaaS or a related customer-facing operating environment.\nExperience with portfolio planning, operational excellence, process redesign or management consulting.\nExperience using analytics, automation and responsible AI to improve program delivery and organisational effectiveness.\nExperience developing reusable program standards, coaching peers or contributing to enterprise-wide practices.\nLearn MoreAbout Autodesk\nWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.\nWe take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.\nWhen you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!\nBenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting \nSalary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: \nEqual Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.\n\nBelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: \n\nIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.\nOriginally posted on Himalayas","description_format":"text","description_chars":7718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Simulation & Digital Twin Software","Construction","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-11-07T20:28:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 224 · green card filings: 76","filings_12m":224,"filings_prev_12m":265,"green_card_filings_12m":76,"median_offered_wage_usd":161233,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 31","filings_12m":31,"filings_prev_12m":62,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; 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