{"id":1902845,"url":"https://alion.io/job/autodesk-product-support-specialist","title":"Product Support Specialist","company":{"id":81,"name":"Autodesk","domain":"autodesk.com","url":"https://alion.io/company/autodesk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":240,"ghost_share":0,"stale_share":0,"repost_share":0.021,"time_to_fill_p50_days":29,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-05T11:54:23Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T05:35:20Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Requisition ID #\n26WD101335Position Overview\nThe Senior Technical Support Specialist leads the resolution of complex and critical customer issues by applying strong technical expertise across manufacturing products, technologies, and services.\nAs a Subject Matter Expert (SME), this role works closely with customers, Account Teams, Product Development, and other internal stakeholders to drive issue resolution, escalation management, knowledge sharing, and service improvement. The role also supports team development through mentoring, coaching, and training.\nResponsibilities\nComplex and Critical Case Management\nLead troubleshooting and resolution of complex and high-impact technical issues\nTake ownership of escalated cases and coordinate with relevant teams through resolution\nServe as an SME for critical and strategic customer issues\nPrioritize critical cases, manage escalations, and ensure timely resolution in line with SLAs\nActively contribute to swarming and collaborative problem-solving\nKnowledge and Continuous Improvement\nAnalyze support trends and customer feedback and share insights with Account Teams and relevant stakeholders\nCustomer Satisfaction, Customer effort and other customer experience indicators to identify and drive improvements\nActively contribute to KCS through knowledge creation, review, and publication\nProactively create technical content to prevent recurring issues and promote customer self-service\nTeam Leadership and Development\nProvide technical and process guidance to team members\nMentor and coach junior team members and deliver training as needed\nShare expertise and best practices across the team\nDemonstrate leadership and support team operations when required\nCross-Functional Collaboration and Communication\nBuild strong relationships with Product Development, Customer Success, and other internal teams\nShare customer issues, product feedback, risks, and support insights with relevant stakeholders\nWork with Product Development on workarounds, permanent solutions, and product improvements\nClearly communicate complex technical topics to customers and internal stakeholders, including executive-level audiences when needed\nMinimum Qualifications\nStrong technical and troubleshooting expertise in manufacturing solutions, particularly Inventor and/or Vault\nExperience resolving complex technical issues and managing escalations\nStrong customer communication, presentation, and stakeholder management skills\nAbility to collaborate effectively across multiple teams\nExperience with SFDC and technical support tools\nKnowledge of KCS or Knowledge Management\nExperience in mentoring, coaching, or training\nStrong analytical skills, ownership, and ability to work independently in ambiguous situations\nBusiness-level proficiency in both English and Japanese, including written and verbal communication\n#LI-JA1\nLearn More\nAbout Autodesk\nWelcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.\nWe take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.\nWhen you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!\nSalary transparency\nSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging\nWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging\nIn-Person Onboarding and Identity Verification\nThis role may require in-person onboarding and/or in-person ID verification.","description_format":"text","description_chars":4191,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-05T11:54:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.862,"p_room":1,"age_days":8,"expected_fill_days":29,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/autodesk-product-support-specialist","json_url":"https://alion.io/job/autodesk-product-support-specialist.json","meta":{"generated_at":"2026-10-14T22:23:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30130,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":81},"rest":"https://alion.io/mcp/rest/get_company?id=81"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautodesk-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautodesk-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautodesk-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autodesk-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautodesk-product-support-specialist"}]}