Product Support Team (General Application)
Job Requisition ID #
21WD52563NOTE: This is NOT an open position. Please submit your CV here for future consideration.
WHO IS AUTODESK?
From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk. Over four decades we’ve worked together with our customers to transform how things are made, and in doing so, we’ve also transformed what can be made. A car’s performance now inspires the method of its manufacture, a city’s infrastructure helps predict the unpredictable, and the creation of ever-bigger universes shapes ever-bigger stories.
Today our solutions span countless industries empowering innovators everywhere. But we’re restless to do more. We don’t believe in waiting for progress, we believe in making it. By combining and recombining technologies. By blurring boundaries, reinventing rules, and merging fields. By unleashing talent and unlocking insights across industries. By helping our customers converge on solutions to the challenges we all face today. At Autodesk, we believe that when you have the right tools to work and think flexibly you have the power to transform what actually needs making. The power to design and make a better world for all.
WHO IS THE PRODUCT SUPPORT ORGANIZATION?
Global Product Support (GPS) is a dynamic team of product, industry, and workflow experts responsible for delivering support services to customers ranging from Territory Accounts (SMB) to Named Accounts (Enterprise). We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our customers to maximize the business value and adoption of their technology investments.
GPS is part of our Customer Success organization and our 2000+ person Worldwide Field Operations division.
WHAT DO WE LOOK FOR?
We look for individuals that will support us in two main roles: Technical Support Specialist and Designated Support Specialist. Technical Support Specialists are in charge of resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base. On the other hand, Designated Support Specialists are the trusted advisors to a portfolio Named Accounts. Working together with an account team, they build the relationship with our key customers to help them reach their desired outcomes.
Some of the software skills we look for include (but are not limited to):
- Revit
- BIM 360
- Civil 3D
- Navisworks
- Inventor
- Vault
- Flame
- Maya
- 3DS Max
Additionally, we highly value the following soft skills and languages:
- Problem-solving
- Relationship-building
- Self-driven
- German
- French
- Italian
- Spanish
WHAT’S NEXT?
If you would like to be considered for future opportunities in the Product Support Organization, please submit your CV here. Please keep in mind that this is not an open position - we highly recommend first browsing our open vacancies and submitting your application here only if you cannot find a currently open position that matches your skills. We will contact you if and when a position in Product Support Organization opens that is a match with your skills and experience.
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.