{"id":4034662,"url":"https://alion.io/job/autodesk-senior-product-manager-4","title":"Senior Product Manager","company":{"id":81,"name":"Autodesk","domain":"autodesk.com","url":"https://alion.io/company/autodesk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0.333,"time_to_fill_p50_days":33,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T19:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T19:35:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a Senior Product Manager to own Salesforce Case Management and the broader support platform experience. This role will drive the Case Management strategy and roadmap, modernize agent workflows, and define how Salesforce integrates with upstream and downstream systems.\n\nStrong Salesforce Service Cloud and Case Management experience is essential, along with platform product thinking, integration knowledge, and the ability to make clear prioritization and ownership decisions. The role will also help shape AI-assisted support and agent productivity capabilities, working closely with Engineering, Architecture, Operations, and other Product teams.\n\nResponsibilities:\nOwn the product strategy and roadmap for Salesforce Case Management and the agent support platform\nApply strong Salesforce Service Cloud expertise, especially around the case lifecycle, data model, agent workflows, ownership, transfer, escalation, and closure\nDefine the end-to-end Case Management product contract, including what data Salesforce receives, stores, exposes, routes on, and reports on\nDrive the modernization of legacy case workflows and simplify fragmented or manual agent experiences\nDefine reusable integration and workflow patterns across upstream and downstream systems instead of creating one-off solutions\nPartner closely with Engineering, Architecture, Routing, Taxonomy, and business teams to define MVPs, dependencies, acceptance criteria, and measurable outcomes\nOwn prioritization and product tradeoffs across platform health, agent productivity, technical debt, and future Salesforce transformation\n\nAI and Intelligent Support:\nDefine where AI should assist agents and where deterministic workflows should remain in control\nShape AI-assisted capabilities such as summarization, intent detection, sentiment signals, recommended actions, similar case suggestions, and guided troubleshooting\nDefine data requirements, evaluation criteria, confidence thresholds, fallback behavior, and human-review guardrails\nPartner with Data, AI, Engineering, and Architecture teams to ensure AI capabilities are measurable, grounded, and production-ready\nEnsure AI outputs improve the actual Case Management workflow and agent experience rather than becoming isolated demos or creating additional noise\n\nProduct Leadership Expectations:\nStart with the customer or business problem and challenge vague solution requests before committing engineering capacity\nMake strong prioritization decisions and clearly distinguish true platform needs from incremental enhancements\nDefine clear ownership boundaries across Case Management, routing, integrations, taxonomy, and business systems\nBring recommendations, tradeoffs, and measurable outcomes to leadership rather than only presenting options\n\nMinimum Qualifications:\n7+ years of hands-on Product Management experience or equivalent domain experience\nApplies deep Product Management principles and strong Salesforce Service Cloud expertise to solve complex Case Management, agent workflow, and support platform problems\nConnects customer, agent, operational, technical, and business needs into a coherent product strategy and roadmap\nUses data, customer insights, operational signals, and sound judgment to prioritize work and make decisions when information is incomplete\nLeads complex cross-functional initiatives across Product, Engineering, Architecture, Data, AI, Operations, and business teams without requiring day-to-day direction\nIdentifies opportunities to simplify existing processes, retire unnecessary complexity, and create scalable platform capabilities instead of one-off solutions\nActs as a trusted product partner to Engineering and Architecture while maintaining clear ownership of the problem, customer outcome, product requirements, and success measures\nSkills\nCase Management, Product Management, SFDC, Salesforce, Service Cloud","description_format":"text","description_chars":3895,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Simulation & Digital Twin Software","Construction","Construction Management 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