{"id":114200,"url":"https://alion.io/job/autodesk-senior-technical-support-specialist-2","title":"Senior Technical Support Specialist","company":{"id":81,"name":"Autodesk","domain":"autodesk.com","url":"https://alion.io/company/autodesk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":138,"ghost_share":0,"stale_share":0.036,"repost_share":0.022,"time_to_fill_p50_days":29,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":39000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T02:29:08Z","board_verified":false,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":70},"description":"Job Requisition ID #\n26WD99920Position Overview\nAutodesk is looking for a Senior Technical Support Specialist with expertise in Autodesk Construction Cloud, BIM 360, Revit, and Navisworks to provide technical support and help customers successfully adopt Autodesk solutions. In this role, you will deliver effective technical guidance, troubleshooting assistance, and solutions to customer-reported issues through multiple support channels, including scheduled calls, web cases, and chat.\nWith a strong focus on customer success, you will help customers maximize the value of their Autodesk investments by resolving technical challenges and supporting the adoption of industry-leading design and construction technologies.\nYou will collaborate with internal teams to investigate complex issues, develop innovative solutions, and ensure timely resolution while maintaining accountability and a customer-first approach.\nThis role reports to the Technical Support Manager and requires sound judgment, independent decision-making, and effective case management to achieve individual, team, and organizational goals.\nThe position is based in Bengaluru, India, and the successful candidate will be expected to relocate to Bengaluru.\nThe role will primarily support the Europe, Middle East, and Africa (EMEA) region, with working hours from 14:00-22:30 India Standard Time (IST). However, timings may change based on business requirements.\nResponsibilities\nRespond to customer support requests through multiple channels while adhering to established support processes and service standards\nParticipate in driving organizational initiatives and proactively identify opportunities for improvement\nMonitor performance against established service levels and ensure achievement of individual and team targets\nPrioritize critical technical issues, monitor service level compliance, and ensure timely resolution of customer concerns\nActively manage assigned support cases and maintain an organized backlog to ensure efficient case resolution\nManage customer and partner expectations by providing timely updates on case progress and resolution timelines\nParticipate in product beta programs and testing initiatives organized by Product Development teams\nDevelop and maintain high-quality internal knowledge base content using Knowledge-Centered Service (KCS) methodologies\nCollaborate with Product Management and Product Development teams to identify product improvements and enhance the customer experience\nInvestigate and coordinate the resolution of escalated technical issues while maintaining clear communication with customers and relevant stakeholders\nFacilitate effective communication across Support teams and Channel Partners to ensure timely sharing of relevant information\nCollaborate with extended Autodesk teams, including Client Services, Renewals, and Sales, to resolve customer issues and improve customer outcomes\nMinimum Qualifications\nBachelor's degree in Design, Engineering, Infrastructure, or a related discipline, or equivalent professional experience\nWorking knowledge of Autodesk Construction Cloud, BIM 360, Revit, and Navisworks\n5-7 years of relevant industry experience\nStrong understanding of construction industry requirements and Building Information Modeling (BIM) workflows\nExcellent written and verbal communication skills with the ability to explain complex technical concepts clearly to both live and virtual audiences\nPreferred Qualifications\n5+ years of experience in technology or customer support roles\nProficiency with Customer Relationship Management (CRM) systems\nExperience supporting cloud-based or Software as a Service (SaaS) applications\nDemonstrated ability to take ownership of customer issues, troubleshoot effectively, and implement appropriate solutions or mitigations\nStrong collaboration and teamwork skills\nFlexibility to work varying shifts based on business requirements\nExperience building strong customer relationships and understanding customer needs\nAbility to manage multiple technical requests and priorities simultaneously\nDemonstrated ability to establish and maintain productive relationships with customers and Channel Partners\nExperience working within collaborative support teams with shared responsibilities\nThe Ideal Candidate\nThe ideal candidate is a technically proficient and customer-focused professional who combines strong knowledge of Autodesk design and construction solutions with analytical problem-solving skills, sound judgment, and a commitment to delivering exceptional customer experiences\nDemonstrates strong technical expertise in Autodesk Construction Cloud, BIM 360, Revit, Navisworks, and construction industry workflows\nApplies technical knowledge and industry best practices to investigate and resolve complex customer challenges\nUses analytical thinking, data, and sound judgment to evaluate technical issues and recommend effective solutions\nApproaches existing challenges from new perspectives and identifies innovative ways to improve customer outcomes\nConnects individual customer issues to broader business objectives and identifies opportunities to enhance product adoption and customer satisfaction\nTakes ownership of assigned customer cases and drives issues through successful resolution\nWorks independently while seeking guidance when navigating complex or unfamiliar situations\nBuilds trusted relationships with customers, partners, senior technical specialists, and cross-functional stakeholders\nCommunicates complex technical concepts clearly and adapts communication styles to different audiences\nDemonstrates accountability, attention to detail, and the ability to manage competing priorities effectively\nContributes to process improvements, knowledge-sharing initiatives, and operational excellence\nSupports colleagues by sharing technical knowledge and serving as a resource for less experienced team members\nDemonstrates curiosity, adaptability, and a commitment to continuous learning and professional development\n#LI-GC3\nLearn More\nAbout Autodesk\nWelcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.\nWe take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.\nWhen you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!\nSalary transparency\nSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging\nWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging\nIn-Person Onboarding and Identity Verification\nThis role may require in-person onboarding and/or in-person ID verification.","description_format":"text","description_chars":7349,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["CAD, PLM & BIM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-08-14T00:00:00Z"},{"event":"close","at":"2026-09-17T04:46:48Z"},{"event":"reopen","at":"2026-10-09T08:54:34Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.57,"p_room":0.28,"age_days":70,"expected_fill_days":29,"reasons":["conf:27","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/autodesk-senior-technical-support-specialist-2","json_url":"https://alion.io/job/autodesk-senior-technical-support-specialist-2.json","meta":{"generated_at":"2026-10-24T04:10:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6556,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":81},"rest":"https://alion.io/mcp/rest/get_company?id=81"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautodesk-senior-technical-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautodesk-senior-technical-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautodesk-senior-technical-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autodesk-senior-technical-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautodesk-senior-technical-support-specialist-2"}]}