{"id":2146802,"url":"https://alion.io/job/autodesk-senior-technical-support-specialist-forma","title":"Senior Technical Support Specialist - Forma","company":{"id":81,"name":"Autodesk","domain":"autodesk.com","url":"https://alion.io/company/autodesk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":240,"ghost_share":0,"stale_share":0,"repost_share":0.021,"time_to_fill_p50_days":29,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-09T04:33:36Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T05:35:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Requisition ID #\n26WD100587Position Overview\nWe are hiring a Senior Technical Support Specialist for the Americas EASTERN Time (AMER EST) shift to join our team of technical experts supporting customers in maximising the value of their Building Information Modeling (BIM) / FORMA solutions.\nDo you enjoy solving problems and helping others? Are you passionate about delivering exceptional customer experiences? If so, we would like to hearfrom you. In this role, you will resolve customer issues reported to Autodesk through multiple support channels while contributing to our knowledge baseand support resources. You may also participate in proactive support activities, deliver webinars, and represent the team at company events such asAutodesk University.\nThis role supports the Americas EASTERN Time (AMER EST) shift from 5:00 PM IST to 1:30 AM IST. The work location is Bengaluru, India, following a hybrid work model. You will report to the Technical Support Manager.\nResponsibilities\nResolve customer issues reported to Autodesk through chat, phone, web, online forums, and other support channels\nProvide prompt and efficient assistance to customers on a variety of issues related to product features, usage, workflows, and design automation\nResearch, verify, and document product issues and solutions in concise knowledge base articles and internal case management systems\nManage the prioritization and escalation of critical issues while ensuring compliance with Service Level Agreements (SLAs)\nDocument customer interactions and support activities in a company-wide case management system\nPerform root cause analysis, identify issue trends, and maintain support insights\nAssist team members with complex cases and promote cross-team collaboration\nParticipate in knowledge-sharing initiatives and contribute to continuous improvement efforts\nMinimum Qualifications\nBachelor's degree or equivalent qualification in Civil Engineering, Architecture, or a related field\nProficiency in managing workflows across Building Information Modeling (BIM) and Autodesk Construction Cloud (ACC) / FORMA platforms within aproduction environment\nHands-on experience with Autodesk Revit and Autodesk Navisworks, including coordination and execution of BIM processes\nStrong understanding of BIM standards and practical experience with BIM360 and Forma workflows\nAbility to apply BIM tools, standards, and processes to improve project efficiency and collaboration\nStrong verbal and written communication skills in English\nStrong analytical, troubleshooting, and problem-solving skills\nAbility to work effectively in a fast-paced, customer-focused environment\nPreferred Qualifications\nExperience supporting enterprise customers in technical support or customer success environments\nExperience delivering customer training sessions, webinars, or technical presentations\nFamiliarity with Autodesk Construction Cloud administration and project collaboration workflows\nExperience documenting technical solutions and contributing to knowledge management initiatives\nExperience working with globally distributed teams and stakeholders\nThe Ideal Candidate\nDemonstrates a customer-first mindset and builds strong, trusted relationships with customers\nUnderstands customer needs and translates them into effective technical solutions\nIdentifies opportunities to improve customer outcomes and proactively recommends best practices\nBalances multiple priorities effectively while maintaining a high standard of quality and attention to detail\nWorks collaboratively across teams to solve complex technical challenges\nTakes ownership of customer issues and drives them through successful resolution\nDemonstrates empathy, professionalism, and accountability in all customer interactions\nApplies analytical thinking and sound judgment to troubleshoot and resolve technical issues\nCommunicates clearly and effectively with both technical and non-technical audiences\nContinuously seeks opportunities to learn, improve, and share knowledge with others\nLearn More\nAbout Autodesk\nWelcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.\nWe take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.\nWhen you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!\nSalary transparency\nSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging\nWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging\nIn-Person Onboarding and Identity Verification\nThis role may require in-person onboarding and/or in-person ID verification.","description_format":"text","description_chars":5353,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-09T04:33:36Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/autodesk-senior-technical-support-specialist-forma","json_url":"https://alion.io/job/autodesk-senior-technical-support-specialist-forma.json","meta":{"generated_at":"2026-10-14T15:35:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":81},"rest":"https://alion.io/mcp/rest/get_company?id=81"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautodesk-senior-technical-support-specialist-forma"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautodesk-senior-technical-support-specialist-forma"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautodesk-senior-technical-support-specialist-forma"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autodesk-senior-technical-support-specialist-forma\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautodesk-senior-technical-support-specialist-forma"}]}