{"id":2086818,"url":"https://alion.io/job/autodesk-technical-account-manager-water","title":"Technical Account Manager Water","company":{"id":81,"name":"Autodesk","domain":"autodesk.com","url":"https://alion.io/company/autodesk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":237,"ghost_share":0,"stale_share":0,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia","North Sydney, Australia","Melbourne, Australia","Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":105000,"max_usd":242000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1501},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-08T12:39:36Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T04:40:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Requisition ID #\n26WD100969Position Overview\nThe Technical Account Manager is a trusted technical partner for Autodesk Water Infrastructure enterprise customers, helping them improve product adoption, support outcomes, and realise business value.\nThe role works closely with Customer Success Managers, Technical Support, Product, and other internal teams to understand customer workflows, manage technical risks, and coordinate actions that support customer success.\nResponsibilities\nCustomer technical partnership: Build trusted relationships with customer technical stakeholders and maintain a strong understanding of customer workflows, environments, and support needs\nSupport experience and escalation management: Monitor support cases, trends, and escalation risks, and coordinate with Technical Support, Product, CSMs, and other internal teams to support timely follow-up and resolution\nCustomer success planning and delivery: Support the CSM in account planning, business reviews, and the delivery of agreed customer success activities, including keeping account notes, actions, and support insights current\nTechnical adoption and enablement: Coordinate TAM- or TAS-led activities such as case reviews, coaching sessions, support process integration, user insights, and other Technical Support Management Services\nIndustry and product knowledge: Maintain current knowledge of Autodesk Water Infrastructure products, customer workflows, and relevant industry practices, and share insights to improve customer outcomes\nVoice of the customer: Represent customer needs, risks, and feedback internally to inform prioritisation, product escalation discussions, account planning, and customer success activities\nMinimum Qualifications\nB.S. or M.S. in Civil, Environmental, or Water Resources Engineering, or a related discipline\nMinimum of 5 years of experience in water infrastructure, water resources modelling, hydraulic modelling, or asset performance modelling, ideally in a customer-facing, consulting, SME, or project delivery role\nDemonstrated knowledge of hydraulic modelling, asset performance modelling, and Esri GIS in customer or project delivery contexts\nExperience developing and presenting technical documentation, recommendations, or customer-facing technical materials\nDemonstrated ability to collaborate effectively with cross-functional teams to coordinate customer outcomes, resolve issues, and support shared customer success goals\nDemonstrated customer focus, with the ability to understand customer needs, manage expectations, prioritise multiple tasks, and follow through on commitments\nStrong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders\nPreferred Qualifications\nExperience using Autodesk Water Infrastructure products, such as InfoWater Pro, InfoWorks WS Pro, or InfoWorks ICM, in a water utility or engineering consulting environment\nExperience in business development, customer success, technical account management, or customer-facing technical consulting is highly regarded\nExperience acting as a subject matter expert, design lead, project manager, or technical advisor on hydraulic modelling or water infrastructure projects\nDemonstrated ability to proactively monitor customer issues, identify risks, coordinate internal follow-up, and support timely resolution\nAbility to learn new products, workflows, and technical concepts quickly and apply them in customer-facing situations\nExperience working across multiple stakeholders, priorities, and deadlines while maintaining clear communication and follow-through\nAbility to work independently with moderate to minimal guidance, take initiative, anticipate customer or project needs, and carry tasks through to completion\nSkills and Competencies\nCustomer success mindset and stakeholder management\nTechnical problem-solving, support analysis, and escalation coordination\nClear communication with technical and non-technical audiences\nCross-functional collaboration across Customer Success, Technical Support, Product, Consulting, and Sales\nPlanning, prioritisation, and follow-through on customer-facing actions\nSuccess Measures\nCustomer technical partnership: Customer stakeholders have clear engagement, documented workflows, and confidence in the TAM as a trusted technical point of contact\nSupport experience and escalation management: Support trends, risks, and escalations are monitored, communicated, and followed through with relevant internal teams\nCustomer success planning and delivery: Account insights, actions, and support observations are kept current and shared with the CSM to support planning, business reviews, and customer outcomes\nTechnical adoption and enablement: TAM- or TAS-led activities, such as case reviews, coaching sessions, support process integration, and user insights, are delivered in line with agreed expectations\nIndustry and product knowledge: Relevant product, workflow, and industry knowledge is maintained and applied to provide proactive customer guidance and internal insight\nVoice of the customer: Customer needs, risks, and feedback are represented internally to inform prioritisation, product escalation discussions, and account planning\nWorking Conditions and Travel\nThe role is expected to operate in a customer-facing environment and collaborate with internal teams across relevant regions and time zones (APAC, the USA, Europe, and India). After-hours work is expected occasionally. Occasional travel or on-site customer activity may be required, subject to business needs and manager approval.\nLearn More\nAbout Autodesk\nWelcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.\nWe take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.\nWhen you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!\nSalary transparency\nSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging\nWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging\nIn-Person Onboarding and Identity Verification\nThis role may require in-person onboarding and/or in-person ID verification.","description_format":"text","description_chars":6959,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-08T12:39:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/autodesk-technical-account-manager-water","json_url":"https://alion.io/job/autodesk-technical-account-manager-water.json","meta":{"generated_at":"2026-10-13T11:11:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":81},"rest":"https://alion.io/mcp/rest/get_company?id=81"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautodesk-technical-account-manager-water"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautodesk-technical-account-manager-water"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautodesk-technical-account-manager-water"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autodesk-technical-account-manager-water\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautodesk-technical-account-manager-water"}]}