{"id":1896024,"url":"https://alion.io/job/autodesk-technical-support-manager","title":"Technical Support Manager","company":{"id":81,"name":"Autodesk","domain":"autodesk.com","url":"https://alion.io/company/autodesk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":104,"ghost_share":0,"stale_share":0,"repost_share":0.058,"time_to_fill_p50_days":30,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":38},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AutoCAD","optional":true}],"status":"live","first_seen_at":"2026-10-05T08:25:42Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-07T21:54:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Requisition ID #\n26WD101392Position Overview\nAs a Technical Support Manager, you will lead a diverse team focused on helping customers successfully adopt industry-leading 3D design, engineering, and entertainment software by providing technical solutions, guidance, and troubleshooting support for installation and licensing issues.\nYou will lead a team of specialists responsible for resolving customer issues reported to Autodesk Support through phone, web, online forums, and other support channels during Asia-Pacific (APAC) business hours. In addition to resolving customer issues, the team participates in proactive support activities, including developing and delivering webinars, hosting question-and-answer sessions in online communities, and publishing technical knowledge articles.\nIn this role, you will combine people leadership, technical support expertise, operational excellence, and cross-functional collaboration to deliver an exceptional customer experience.\nResponsibilities\nManage the implementation of processes and operational plans to ensure effective delivery of technical support services for Autodesk products\nMeasure and monitor performance against established service levels and ensure achievement of individual and team performance targets\nConduct periodic quality reviews to ensure adherence to organizational standards and support best practices\nInvestigate escalated customer issues and ensure timely resolution of service delivery and customer satisfaction concerns\nMaintain clear and timely communication with customers and relevant stakeholders throughout the escalation and resolution process\nManage employee programs and initiatives, including performance management, onboarding, employee development, coaching, and career growth\nDevelop team capabilities by planning and implementing training programs, processes, and enablement initiatives\nManage and prepare budgets while partnering with senior management on forecasting, variance analysis, and financial planning\nLead or contribute to organizational strategy, global projects, and cross-functional initiatives\nIdentify opportunities to improve operational efficiency, service quality, and customer experience\nDrive effective communication across the organization and ensure relevant information is shared with Support and partner teams\nBuild strong relationships across the organization and drive alignment around customer satisfaction and business objectives\nPartner with Product Development and Product Management teams to ensure customer feedback is captured, prioritized, addressed, and tracked through resolution\nEnsure customers and support teams receive appropriate updates on product issues and resolution progress\nPromote knowledge sharing and proactive customer support through webinars, online communities, and technical content\nMinimum Qualifications\nBachelor's degree or equivalent professional experience, preferably in Mechanical Engineering, Civil Engineering, or a related discipline\n10+ years of management experience within the technology or customer support industry\nExperience leading and developing customer-facing technical support teams\nProficiency with Customer Relationship Management (CRM) and knowledge management tools and processes\nKnowledge of Autodesk Fusion, Product Lifecycle Management (PLM), and Product Data Management (PDM) solutions\nStrong written and verbal communication skills in English\nStrong leadership, coaching, stakeholder management, and problem-solving skills\nPreferred Qualifications\nProficiency with or familiarity with Autodesk products and solutions such as Autodesk Fusion, AutoCAD, and Architecture, Engineering, and Construction (AEC) solutions\nExperience supporting cloud-based or Software as a Service (SaaS) applications\nExperience managing or working with globally distributed or remote teams\nFamiliarity with quality control systems and support quality management practices\nFamiliarity with Artificial Intelligence (AI) tools and their application within customer support or technical operations\nAdditional language proficiency\nThe Ideal Candidate\nThe ideal candidate is an experienced and customer-focused technical support leader who combines strong people leadership, operational expertise, and technical understanding to develop high-performing teams and deliver exceptional customer experiences\nLeads, coaches, and develops diverse technical support teams while fostering accountability, collaboration, and continuous learning\nDemonstrates a strong customer-first mindset and ensures customer issues are handled with urgency, empathy, and professionalism\nUses service metrics, customer insights, and operational data to identify trends and drive improvements in team performance\nTakes ownership of complex customer escalations and coordinates effectively across teams to achieve timely resolution\nBuilds trusted relationships with Product Development, Product Management, Support, and other cross-functional stakeholders\nBalances day-to-day operational leadership with longer-term planning, team development, and continuous improvement\nIdentifies opportunities to improve support processes, service quality, efficiency, and customer satisfaction\nCommunicates clearly and confidently with employees, customers, senior leaders, and cross-functional stakeholders\nDevelops team capabilities through coaching, training, knowledge sharing, and career development\nDemonstrates sound judgment and accountability when managing complex operational and customer challenges\nEmbraces emerging technologies, including Artificial Intelligence (AI), to improve support effectiveness and team productivity\nCreates an inclusive, high-performing environment where employees are empowered to deliver exceptional customer outcomes\n#LI-SV2\nLearn More\nAbout Autodesk\nWelcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.\nWe take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.\nWhen you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!\nSalary transparency\nSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging\nWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging\nIn-Person Onboarding and Identity Verification\nThis role may require in-person onboarding and/or in-person ID verification.","description_format":"text","description_chars":7108,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-05T08:25:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/autodesk-technical-support-manager","json_url":"https://alion.io/job/autodesk-technical-support-manager.json","meta":{"generated_at":"2026-10-08T00:29:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":694,"day_limit":5000,"remaining_today":4306,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":81},"rest":"https://alion.io/mcp/rest/get_company?id=81"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautodesk-technical-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautodesk-technical-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautodesk-technical-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autodesk-technical-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautodesk-technical-support-manager"}]}