{"id":3167962,"url":"https://alion.io/job/autodoc-french-speaking-customer-support-agent","title":"French speaking Customer Support Agent","company":{"id":5543,"name":"AUTODOC","domain":"autodoc.eu","url":"https://alion.io/company/autodoc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Odesa, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T13:09:46Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-05T22:33:11Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Engineered in Berlin. Driving the Future of Europe.\nAt AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.\nOur strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.\nToday, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.\nCome join us and impact the future of AUTODOC!\n We are seeking an enthusiastic and empatheticFrench-speaking Customer Support Agent to join our growing team in Ukraine.\nIn this role, you will be the voice of our organisation, delivering exceptional support to our French-speaking customer base. You will handle customer enquiries across multiple channels, resolve issues efficiently, and ensure that every interaction reflects our unwavering commitment to customer satisfaction. This is an excellent opportunity to advance your career in a customer-focused environment, where your communication skills and genuine care for customers truly make a difference.\nAnswer customer questions via phone, email, and chat in French, with professionalism, courtesy, and enthusiasm\nResolve customer issues promptly and provide quick, effective solutions whilst maintaining detailed documentation\nDocument all customer interactions accurately and maintain comprehensive records within our support system\nIdentify and escalate complex issues to the appropriate departments or senior staff in a timely manner\nFollow up with customers to ensure their concerns have been fully resolved and their satisfaction is achieved\nMaintain a friendly, empathetic, and organised approach whilst handling multiple customer requests simultaneously\nContribute actively to a positive team environment by sharing best practices and collaborative insights with colleagues\nMeet performance goals related to response time, resolution rate, and customer satisfaction scores\nProvide constructive feedback to management regarding common customer concerns and opportunities for product improvements\nDemonstrate resilience and flexibility in adapting to evolving customer needs and organisational priorities\n French B2+ (written and spoken); proficiency in Ukrainian or Russian\nStrong communication and interpersonal skills, with the ability to remain calm and composed under pressure\nExcellent problem-solving abilities and meticulous attention to detail\nWorking knowledge of IT systems and customer relationship management (CRM) tools\nAbility to multitask and prioritise effectively in a fast-paced, dynamic environment\nDemonstrated empathy, patience, and genuine care when interacting with customers\nHigh school diploma or equivalent qualification\nProficiency in using ticketing systems and support documentation platforms\n Stable employment in the fast-growing international company\nInternational career in a multicultural environment with lots of opportunities to grow\nAnnual vacation of 28 calendar days and 1 additional day off on your birthday\nHealth Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)\nMental Wellbeing Program - providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.\nOpportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching\nFree English and German language classes\nFlexible working hours and hybrid work\nGym in the Odesa office\nMilitary conscription reserve, AUTODOC is a resident of Dia City and have the status of \"Critical Enterprise for Ukraine's Economy\".","description_format":"text","description_chars":4178,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Ukrainian","level":"Advanced (C1)","optional":false},{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"French","level":"Upper-Intermediate (B2)","optional":false},{"language":"German","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Auto Parts & Accessories Retail"],"lifecycle":[{"event":"open","at":"2026-10-23T17:49:25Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.9,"age_days":12,"expected_fill_days":28,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/autodoc-french-speaking-customer-support-agent","json_url":"https://alion.io/job/autodoc-french-speaking-customer-support-agent.json","meta":{"generated_at":"2026-11-06T00:02:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":123,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5543},"rest":"https://alion.io/mcp/rest/get_company?id=5543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautodoc-french-speaking-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautodoc-french-speaking-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautodoc-french-speaking-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autodoc-french-speaking-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautodoc-french-speaking-customer-support-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3167962}},{"tool":"search_jobs","arguments":{"company":"autodoc.eu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3167962},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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