{"id":451204,"url":"https://alion.io/job/autodoc-german-speaking-customer-support-representative-mfd","title":"German speaking Customer Support Representative (m/f/d)","company":{"id":5543,"name":"AUTODOC","domain":"autodoc.eu","url":"https://alion.io/company/autodoc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T09:00:33Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-11-05T17:51:50Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"Engineered in Berlin. Driving the Future of Europe.\nAt AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.\nOur strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.\nToday, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.\nCome join us and impact the future of AUTODOC!\n Responsibilities:\nRespond to customer inquiries via email and chat in German, adhering to company communication standards and response time requirements\nResolve customer issues and provide efficient, effective solutions in accordance with established protocols\nDocument all customer interactions and maintain accurate records within the support management system\nIdentify and escalate complex issues to appropriate departments or senior personnel following established procedures\nFollow up with customers to confirm complete resolution of reported concerns\nMaintain professional demeanor while managing multiple concurrent customer requests\nUphold professional standards within the team and share best practices with colleagues\nMeet established performance objectives regarding response time, resolution rate, and customer satisfaction scores\nProvide management with documented feedback on recurring customer concerns and product improvement recommendations\n Required:\nFluent proficiency in German (written and spoken); English language proficiency is advantageous\nDemonstrated professional experience in customer support or customer service operations\nStrong communication and interpersonal skills with the ability to maintain composure under pressure\nExcellent problem-solving capabilities and meticulous attention to detail\nProficiency with computer systems and Customer Relationship Management (CRM) platforms\nAbility to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment\nDemonstrated empathy and patience in customer interactions\nHigh school diploma or equivalent qualification.\nPreferred:\nProfessional experience with ticketing systems or established knowledge of customer support best practices\nAdditional language competencies, including English or other European languages.\n Stable employment in the fast-growing international company\nInternational career in a multicultural environment with lots of opportunities to grow\nAnnual vacation of 28 calendar days and 1 additional day off on your birthday\nHealth Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)\nMental Wellbeing Program - providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.\nOpportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching\nFree English and German language classes\nFlexible working hours and hybrid work\nGym in the Odesa office\nMilitary conscription reserve, AUTODOC is a resident of Dia City and have the status of \"Critical Enterprise for Ukraine's Economy\".\nThis job was posted on 01/07/2026, and is considering applications up to 6 weeks from this date.","description_format":"text","description_chars":3769,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Manufacturing","E-commerce Platforms","Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-06T08:39:10Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.413,"p_room":0.28,"age_days":93,"expected_fill_days":28,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/autodoc-german-speaking-customer-support-representative-mfd","json_url":"https://alion.io/job/autodoc-german-speaking-customer-support-representative-mfd.json","meta":{"generated_at":"2026-11-05T22:10:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5543},"rest":"https://alion.io/mcp/rest/get_company?id=5543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautodoc-german-speaking-customer-support-representative-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautodoc-german-speaking-customer-support-representative-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautodoc-german-speaking-customer-support-representative-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autodoc-german-speaking-customer-support-representative-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautodoc-german-speaking-customer-support-representative-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":451204}},{"tool":"search_jobs","arguments":{"company":"autodoc.eu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":451204},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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