Performance Advisor - remote. CST

About the Role

AutoFi’s Performance Advisors (PA) are the driving force behind client success and revenue optimization. Within our cutting-edge framework, fortified by an innovative dealer segmentation strategy, our advisors wield a powerful arsenal of resources and tools. Each performance advisor strategically aligns with our maturity model, propelling dealers forward to the next phase of automotive excellence.

As stewards of client retention and utilization, our PA's command a dedicated portfolio of accounts across various software applications. Embracing a high-stakes landscape, this role demands exceptional influence, decision-making prowess, strategic acumen, and the technical aptitude to swiftly resolve in-the-moment bottlenecks. Operating with unparalleled latitude, PA's bear the ultimate responsibility of ensuring ROI and measurable results for every AutoFi partner.

Does the prospect of being a PA sound exciting to you?

Responsibilities

• Strategic Client Retention: Employ extensive knowledge of AutoFi’s Product Suite to oversee and drive the progress and results of each assigned account within the portfolio. Ensure client utilization and harness our software to align seamlessly with clients’ multifaceted objectives.
• Relationship Building: Forge robust working relationships with stakeholders ranging from Dealers/Owners/Decision Makers to management and beyond.
• Needs Assessment and Strategic Planning: Conduct in-depth needs assessment reviews, crafting strategic plans of action to address identified opportunities and propel client success.
• Problem-Solving Mastery: Identify key barriers and core issues hindering clients from meeting business objectives. Apply problem-solving skills and strategic insight to creatively navigate situations and achieve client goals, including the ability to resolve in-the-moment bottlenecks.
• Client Engagement: Maintain relationships through a regular cadence of virtual screen share engagements, delivering valuable insights to clients.
• Risk Mitigation: Address ‘at-risk’ clients, formulating action plans to turnaround and retain the relationship.
• Revenue Generation: Drive additional business and revenue by capitalizing on existing accounts through store expansions and product upsells.

Qualifications

• Remote support, must have very good internet/home office set up.
• Automotive Digital Retailing SaaS Vendor Account Management or Consultant expertise required.
• Automotive Dealership experience in Sales, Finance preferred.
• Master of Persuasion: Unleash your assertiveness and persuasive prowess. We want someone who not only communicates but influences, shaping outcomes and leaving a lasting impact.
• Disciplined, systematic approach to work. Detail-oriented and analytical minds.
• Strong Work Ethic: Are you fueled by a relentless work ethic? We’re not just looking for employees; we’re seeking individuals who see challenges as opportunities and tackle them head-on.
• Tech Trailblazer: Highly computer literate? Google Suite and Microsoft Office are your daily companions, and you’re the first to embrace new technology and tools. Change is not a challenge; it’s your playground.
• Automotive Virtuoso: Navigate common DMS systems, F&I systems, and F&I tools with finesse. A proficient user of automotive CRM software, you’re not just familiar with the automotive world; you own it.
• Multitasking Marvel: Thrive in a dynamic, multitasking environment? Adjusting priorities on-the-fly isn’t a skill; it’s your second nature. Bring on the challenges; you’re ready for anything.
• Communication Maestro: Verbal, written, and presentation skills that captivate and resonate. Your words don’t just convey; they connect, build bridges, and foster relationships.
• Relationship Alchemist: Building connections isn’t a task; it’s an art. You’re not just a relationship builder; you’re an alchemist, turning every interaction into gold.