{"id":775447,"url":"https://alion.io/job/autofleet-technical-support-engineer-canada","title":"Technical Support Engineer- Canada","company":{"id":669551,"name":"Auto Fleet","domain":"autofleet.io","url":"https://alion.io/company/autofleet","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":86,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":195},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-06T00:00:00Z","employer_posted_date":"2026-07-06","last_verified_at":"2026-11-12T05:08:52Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":129},"description":"Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.\nAs a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.\nThis is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.\nThe position is shift-based and requires work during weekends.\nWhat You'll Do\nServe as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure\nApply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail\nMaster Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features\nCollaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development\nTake part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.\nProvide expert guidance on product configuration to optimize performance for each customer's unique environment\nRequirements\nAt least 3 years in technical support engineer or similar technical role\nStrong customer-facing skills \nExperience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.\nFamiliar with GCP, Jira, Intercom, and Notion- an advantage\nSolid technical aptitude and a passion for learning new technologies, products, and methodologies\nExperience with log analysis and error debugging.\nAbility to multi-task and prioritize effectively while handling urgent issues.\nExperience with web technologies and scripting languages - nice to have\nFantastic spoken and written English\nMust be legally eligible to work in Canada","description_format":"text","description_chars":2122,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management"],"lifecycle":[{"event":"open","at":"2026-09-11T22:51:40Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.552,"p_room":0.36,"age_days":129,"expected_fill_days":86,"reasons":["conf:5","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/autofleet-technical-support-engineer-canada","json_url":"https://alion.io/job/autofleet-technical-support-engineer-canada.json","meta":{"generated_at":"2026-11-12T11:00:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669551},"rest":"https://alion.io/mcp/rest/get_company?id=669551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautofleet-technical-support-engineer-canada"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautofleet-technical-support-engineer-canada"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautofleet-technical-support-engineer-canada"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autofleet-technical-support-engineer-canada\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautofleet-technical-support-engineer-canada"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":775447}},{"tool":"search_jobs","arguments":{"company":"autofleet.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":775447},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}