{"id":2290342,"url":"https://alion.io/job/autohdr-customer-retention-manager","title":"Customer Retention Manager","company":{"id":4409715,"name":"AutoHDR","domain":"autohdr.com","url":"https://alion.io/company/autohdr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T16:37:38Z","employer_posted_date":null,"last_verified_at":"2026-10-11T16:37:38Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Role:Customer Success RepresentativeAutoHDR is the fastest growing AI startup in real estate media.We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings!\nJoin our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month!\nOur vision is to produce the majority of media for the real estate industry - and you can join early on.\nThe role:\nOwn customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform.\n\nCall un-subscribed customers to collect feedback and conduct our winback process\n\nCall customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates.\n\nProactively call existing users to collect feedback and proactively mitigate any churn risks.\n\nYour key responsibility:Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.\n\nRequirements:\nBackground working with real estate photographers or editing companies\n\nUnderstanding of HDR or flambient real estate photo workflows\n\nPerfect English fluency and no accent\n\nSchedule:Full-time (US Business Hours)\nAutoHDR Core Values:Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together.\nPersistenceYou believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up.\nOptimismYou believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do.\nCompetitive greatnessEvery individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.\nOriginally posted on Himalayas","description_format":"text","description_chars":2314,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-11T17:28:30Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.782,"p_room":0.9,"age_days":11,"expected_fill_days":27,"reasons":["seen:11","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/autohdr-customer-retention-manager","json_url":"https://alion.io/job/autohdr-customer-retention-manager.json","meta":{"generated_at":"2026-10-23T06:53:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4409715},"rest":"https://alion.io/mcp/rest/get_company?id=4409715"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautohdr-customer-retention-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautohdr-customer-retention-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautohdr-customer-retention-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autohdr-customer-retention-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautohdr-customer-retention-manager"}]}