{"id":238347,"url":"https://alion.io/job/autoleap-customer-success-associate","title":"Customer Success Associate","company":{"id":4882,"name":"AutoLeap","domain":"autoleap.com","url":"https://alion.io/company/autoleap","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PK"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T21:50:27Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":6},"description":"AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Associates to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.\nAbout AutoLeap\nAutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business-from scheduling appointments to managing technicians and generating invoices to help save time and money.\nIn 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!\nAs a Customer Success Associate, you will:\nWork directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption\nManage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans\nManage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken\nWork on other projects and initiatives of the Customer Success team on an as-needed basisNOTE: You will be required to work during North American work days & hours. \n\nTo be successful in this role, you will need:\n8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)\nExperience in a customer facing role, such as customer success or support\nExperience working with a large book of business\nOrganizational skills that will allow you to stay on top of multiple priorities\nStrong track record of success and progression in previous roles\nPassion for helping others--you love seeing your customers get more out of your product\nYour own unique talents! 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