{"id":2499074,"url":"https://alion.io/job/automat-it-support-engineer","title":"Support Engineer","company":{"id":2914610,"name":"Automat-it","domain":"automat-it.com","url":"https://alion.io/company/automat-it","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EKS","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"Docker","optional":false},{"name":"FinOps","optional":false},{"name":"Google GKE","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-10-14T05:26:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T05:28:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAutomat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.\nWe work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.\nWe are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.\nWork location: remote from Ukraine\nCurious about what it's really like to work at Automat-it?\nExplore our benefits, culture, and what success in your first year could look like here.\nIf you are interested in this opportunity, please submit your CV in English.\nKey Responsibilities\nRespond to incidents according to playbooks \nProvide remote customer support in rotating 8-hour shifts to ensure 24/7 coverage (this role does not involve any face-to-face or on-site customer interaction)\nMonitor and troubleshoot network, infrastructure, and application issues\nAnalyze metrics, alerts, and incidents to fine-tune algorithms and thresholds\nMaintain and document monitoring solutions\nContribute to infrastructure automation and internal Support tools development \nRequirements\nAt least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps\nFamiliarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification\nAvailability to participate in a 24/7 operational shift rotation (Including Night Shifts)\nConfident Linux OS knowledge\nNetwork troubleshooting and configuration\nGIT and scripting skills with either Python or Bash\nWeb applications architecture understanding \nMonitoring tools (Prometheus, Cloudwatch, etc.) and principles \nUpper-intermediate English language proficiency\nGreat customer service and confident business communication skills\nStrong troubleshooting and problem-solving skills, drive to prevent incidents\nBe innovative, learn new tools and best practices\nIaaC: CloudFormation, Terraform knowledge - advantage\nCI/CD: Jenkins, ArgoCD - advantage\nContainers orchestration: Docker, Kubernetes (EKS, GKE) - advantage\nAutomat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. 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