{"id":4169964,"url":"https://alion.io/job/automationedge-application-support-engineer-l1-level-1","title":"Application Support Engineer – L1 (Level 1)","company":{"id":2856675,"name":"AutomationEdge","domain":"automationedge.com","url":"https://alion.io/company/automation-edge","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Java","optional":true},{"name":"Rest API","optional":true},{"name":"Selenium","optional":true}],"status":"live","first_seen_at":"2026-06-09T06:11:43Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-11-12T14:27:34Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":156},"description":"Experience: 0-2 Years Employment Type: Full-Time Work Mode: Work From Office (WFO) Education: B.E./B.Tech/BCA/B.Sc. (Computer Science/IT) or equivalent\nWe are looking for an enthusiastic Application Support Engineer - L1 to provide first-level technical and functional support for business applications. The ideal candidate will be responsible for incident handling, basic troubleshooting, application monitoring, and ensuring seamless user support while collaborating with L2/L3 support teams.\nKey Responsibilities\n User & Incident SupportAct as the first point of contact for application-related issues via ticketing system, email, chat, or phone.\nDiagnose and resolve Level-1 application issues using standard operating procedures (SOPs) and knowledge base articles.\nLog, categorize, and track incidents through the ITSM tool (Zoho or similar platforms).\nEscalate unresolved or critical issues to L2/L3 teams with complete analysis and documentation.\nEnsure timely updates and communication with end users until issue resolution.\n\nTechnical TroubleshootingTroubleshoot application login issues, UI-related problems, and application availability.\nPerform basic troubleshooting such as browser cache clearing, configuration validation, and user access verification.\nRestart services and perform predefined operational tasks as per runbooks.\nValidate user permissions and configuration-related issues.\n\nMonitoring & OperationsMonitor application health, scheduled jobs, integrations, dashboards, and system alerts.\nAcknowledge alerts and execute predefined corrective actions.\nSupport daily operational activities to ensure application availability and performance.\nGenerate daily and weekly support status reports.\n\nDocumentation & Process ComplianceMaintain knowledge base articles, SOPs, and troubleshooting documentation.\nDocument incidents and resolutions accurately following ITIL best practices.\nContribute to continuous improvement of support processes and documentation.\n\nRequired Skills\nBasic understanding of SQL and database queries for data validation.\nFamiliarity with Windows operating system commands and basic server concepts.\nKnowledge of structured troubleshooting methodologies.\nUnderstanding of ITSM tools (Zoho Desk, ServiceNow, JIRA, or similar platforms).\nStrong analytical, communication, and customer support skills.\nAbility to prioritize tasks and work effectively in a support environment.\nGood to Have\nBasic understanding of RPA/Automation tools.\nKnowledge of Java and Selenium Automation fundamentals.\nExposure to application deployment or release management processes.\nUnderstanding of REST APIs or web services is an added advantage.\nPreferred Candidate Profile\n0-2 years of experience in Application Support or Technical Support.\nStrong willingness to learn and grow in enterprise application support.\nExcellent problem-solving and interpersonal skills.\nAbility to work independently as well as collaboratively with cross-functional teams.\nFlexible to work in rotational shifts if required.\nContact Person: Nidhi Saraiya\nEmail: \nApply for this 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