{"id":4169951,"url":"https://alion.io/job/automationedge-l2-automation-application-support-engineer","title":"L2 Automation & Application Support Engineer","company":{"id":2856675,"name":"AutomationEdge","domain":"automationedge.com","url":"https://alion.io/company/automation-edge","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"MS SQL","optional":false},{"name":"OCR","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Postman","optional":true},{"name":"Selenium","optional":true}],"status":"live","first_seen_at":"2026-10-07T09:58:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-12T14:27:34Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Experience: 2-3 Years Shift: US Shift - 9:00 PM to 6:00 AM IST Joining: Immediate Joiners Preferred Domain: Healthcare Automation / RPA / Application Support\nRole Overview\nWe are looking for an experienced L2 Automation & Application Support Engineer with strong hands-on experience in AutomationEdge and healthcare automation.\nThe L2 Engineer will be responsible for troubleshooting, fixing, testing, deploying, and supporting automation workflows in production. The role requires a strong understanding of both the technical automation platform and the healthcare business processes being automated.\nThe ideal candidate should be capable of independently investigating production issues, identifying the root cause, implementing workflow/configuration fixes, validating the solution, and deploying the changes through the appropriate environments.\nKey Responsibilities\nAutomationEdge / Workflow SupportTroubleshoot and resolve L2-level AutomationEdge workflow and bot execution issues.\nAnalyze workflow execution logs, Process Studio logs, Agent logs, application logs, and error traces.\nFix workflow issues and configuration problems within L2 scope.\nModify, test, and validate AutomationEdge workflows based on production incidents and business requirements.\nDeploy workflow fixes and configuration changes across DEV/UAT/PROD following the defined change-management process.\nReprocess, replay, or recover failed transactions after resolving the underlying issue.\nPerform end-to-end validation after implementing fixes.\nMonitor workflow execution and identify recurring or potential failures.\nTroubleshoot issues related to AutomationEdge Agents, Controllers, schedules, credentials, queues, APIs, databases, and external integrations.\nIdentify issues that require L3/product-level intervention and provide complete technical details for escalation.\n\nHealthcare Domain SupportDevelop a strong understanding of healthcare automation processes and the applications involved.\nTroubleshoot workflows involving healthcare systems such as:EMR/EHR systems\nPayer / Insurance systems\nReferral Intake and Referral Processing\nPatient/member information\nEligibility and authorization workflows\nClaims and payer-related processes\nProvider and patient data\nHealthcare portals and web applications\nDocument processing and data extraction\n\nUnderstand the end-to-end business process behind the automation rather than troubleshooting only from the technical/log perspective.\nUnderstand the impact of workflow failures on healthcare transactions and prioritize incidents accordingly.\nHandle sensitive healthcare information appropriately and follow applicable security/privacy requirements.\n\nDatabase / API / Application TroubleshootingPerform SQL-based investigation and troubleshooting using databases such as PostgreSQL / MS SQL Server.\nWrite and execute SQL queries to:Identify failed/stuck transactions\nValidate workflow results\nInvestigate data inconsistencies\nCheck transaction status and processing history\nSupport controlled data correction when authorized\n\nTroubleshoot REST APIs, web services, authentication, request/response issues, and third-party integrations.\nAnalyze HTTP status codes, API payloads, response errors, authentication failures, and integration issues.\nTroubleshoot UI-based automation issues involving browsers, web applications, XPath/selectors, sessions, pop-ups, and application changes.\n\nIncident Management / RCAOwn L2 incidents from investigation through resolution.\nPerform detailed Root Cause Analysis (RCA) for recurring and critical incidents.\nDistinguish between:Workflow/configuration issues\nApplication issues\nDatabase issues\nAPI/integration issues\nInfrastructure/environment issues\nExternal application changes\n\nProvide clear technical updates, impact assessment, workaround, root cause, and resolution.\nIdentify recurring issues and recommend permanent fixes.\nCreate and maintain RCA documents, SOPs, troubleshooting guides, and knowledge-base articles.\nContribute to L1 knowledge transfer and improve existing runbooks.\n\nCollaborationWork closely with L1 Support, L3 Engineering, QA, DevOps/Infrastructure, Database, and business teams.\nSupport production deployments and post-deployment validation.\nParticipate in incident bridges and provide technical updates to stakeholders.\nAssist L1 engineers with complex troubleshooting and knowledge transfer.\nEscalate issues with complete logs, reproduction steps, investigation findings, and attempted resolutions.\n\nRequired Technical Skills\nMandatory2-3 years of overall IT/Application Support or Automation experience\nMinimum 2 years of hands-on AutomationEdge experience\nMinimum 1 year of experience working in the healthcare domain\nStrong hands-on experience with AutomationEdge Process Studio / workflow development and troubleshooting\nAbility to modify, fix, test, and deploy AutomationEdge workflows\nStrong SQL and database troubleshooting skills\nGood understanding of REST APIs / Web Services\nExperience troubleshooting UI/Web-based automation\nStrong application log and error analysis skills\nExperience in production support and incident management\nGood understanding of RCA and problem management\n\nHealthcare Domain KnowledgeThe candidate should have practical exposure to one or more of the following:\nEMR / EHR\nPayer / Insurance applications\nReferral Intake\nReferral Processing\nPatient/member information\nEligibility verification\nAuthorization workflows\nClaims-related processes\nProvider information\nHealthcare portals\nDocument management / OCR / data extraction\nHealthcare application integrations\n\nStrong preference for candidates who understand the business workflow behind the automation and can independently trace a transaction from intake → processing → downstream system → completion.\nGood to Have\nJava / JavaScript / scripting knowledge\nSelenium or other UI automation experience\nPostman / API testing experience\nExperience with monitoring and alerting tools\nITIL / incident and change management knowledge\nWhat We Expect from an L2 Engineer\nThe L2 Engineer is expected to be more than a monitoring or ticket-resolution resource.\nThe candidate should be able to:\nInvestigate → Identify Root Cause → Fix → Test → Deploy → Validate → Document\nAn L2 Engineer should be capable of independently resolving most workflow-level production issues without immediately depending on L3/Development teams.\nKey Competencies\nStrong analytical and troubleshooting skills\nAbility to debug complex automation failures\nGood understanding of business and technical workflows\nProduction ownership and accountability\nGood communication and stakeholder management\nAbility to work independently during US shifts\nAbility to prioritize critical healthcare production incidents\nWillingness to learn new healthcare applications and automation processes\nStrong documentation and knowledge-sharing skills\nContact Person: Nidhi Saraiya -  Rashmi Brahmane- \nApply for this position","description_format":"text","description_chars":7017,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial 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