# L2 Automation & Application Support Engineer

Experience: 2-3 Years Shift: US Shift - 9:00 PM to 6:00 AM IST Joining: Immediate Joiners Preferred Domain: Healthcare Automation / RPA / Application Support Role Overview We are looking for an experienced L2 Automation & Application Support Engineer with strong hands-on experience in AutomationEdge and healthcare automation. The L2 Engineer will be responsible for troubleshooting, fixing, testing, deploying, and supporting automation workflows in production. The role requires a strong understanding of both the technical automation platform and the healthcare business processes being automated. The ideal candidate should be capable of independently investigating production issues, identifying the root cause, implementing workflow/configuration fixes, validating the solution, and deploying the changes through the appropriate environments. Key Responsibilities AutomationEdge / Workflow SupportTroubleshoot and resolve L2-level AutomationEdge workflow and bot execution issues. Analyze workflow execution logs, Process Studio logs, Agent logs, application logs, and error traces. Fix workflow issues and configuration problems within L2 scope. Modify, test, and validate AutomationEdge work

- **Id**: 4169951
- **Url**: <https://alion.io/job/automationedge-l2-automation-application-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Brazil
- **Countries**: BR
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-07T09:58:20Z
- **Employer posted date**: 2026-10-14
- **Last verified at**: 2026-11-12T14:27:34Z
- **Board verified**: yes
- **Days open**: 36
- **Description format**: text
- **Description chars**: 7017
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Artificial Intelligence, Senior Living & Assisted Living, MLOps

## Company

- **Id**: 2856675
- **Name**: AutomationEdge
- **Domain**: automationedge.com
- **Url**: <https://alion.io/company/automation-edge>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: WP Job Openings

## Technologies

- **Incident Management** — Optional: no
- **MS SQL** — Optional: no
- **OCR** — Optional: no
- **PostgreSQL** — Optional: no
- **Rest API** — Optional: no
- **SQL** — Optional: no
- **ITIL** — Optional: yes
- **JavaScript** — Optional: yes
- **Postman** — Optional: yes
- **Selenium** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 36

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-12T14:27:34Z

## Liveness

- **Score**: 31
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.569
- **P room**: 0.55
- **Age days**: 36
- **Expected fill days**: 26
- **Reasons**: conf:1, win:tail, comp:junior
- **Computed at**: 2026-11-12T16:14:20Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.