{"id":388123,"url":"https://alion.io/job/autostore-field-support-specialist","title":"Field Support Specialist","company":{"id":20292,"name":"AutoStore","domain":"autostoresystem.com","url":"https://alion.io/company/autostoresystem","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":274},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-21T16:09:06Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.\nWe have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.\nAutoStore - moving things forward.\nThe Role:\nAs a Field Support Specialist, your role is to provide in-field technical assistance and support to our partners and customers. You'll be the expert they rely on for in-field interventions, troubleshooting and execution of corrective actions. Your dedication to proactive problem solving and ensuring partner/customer satisfaction is essential for maintaining strong relationships and driving success across the network of AutoStore installations.\nTravel for this role is up to 80%.\nKey Tasks and Responsibilities:\nRespond promptly and effectively to assigned cases (incident investigations/cases and reactive support requests, completing corrective measures, proactive on-site interventions and priority site support.\n\nProvide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules.\n\nProvide on-site planned interventions (Installation and commissioning partner support, system upgrades and quality investigations), escalated support for Partners when identified\n\nAttend and actively participate in all internal account related meetings, to stay updated and contribute insights\n\nProactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery\n\nContribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues\n\nSupport AutoStore Academy training, sharing expertise and best practices with partners\n\nSupport regional repair/depot facility regarding system repairs, refurbishments and spare parts quality review.\n\nMaintain a thorough understanding of internal procedures and processes outlined in the Service and Support Specialist Rulebook\n\nCollaborate closely with internal teams, including technical support, Technical account management, Commercial, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department.\n\nFoster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution\n\nApply analytical thinking to break down complex problems\n\nUnderstand and can explain the key elements of AutoStore technology and business model\n\nUphold a calm mindset when under pressure and in times of uncertainty\n\nParticipation in the on-call support Rota, as required.\n\nUp to 80% travel, often requiring overnight and multi-day trips.\n\nExperience with CRM, documenting field activities (e.g. Service reports, parts consumption)\n\nKey Qualifications:\n2+ years of experience in a hands-on mechanically or electrically focused field support role\n\nDemonstrated ability to quickly master complex technical systems\n\nStrong aptitude for both technical problem-solving and customer training\n\nExcellent communication and relationship-building skills\n\nKnowledge of Analytical Tools for KPI Tracking\n\nExperience of Field management/CRM tools - SFDC a preference.\n\nWillingness and ability to travel up to 80% of the time\n\nBachelor's degree in Mechanical Engineering, Robotics, or related technical discipline preferred (extensive relevant experience may substitute)\n\nWe Offer:\nAutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.\nComprehensive Medical, Dental, and Vision plans\n\nHealth Savings Account (HSA) with a company contribution\n\nGenerous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents\n\nRetirement 401(k) plan with employer match and discretionary profit sharing contribution\n\nEducational assistance and professional development programs including mentorship/coaching programs with external industry leaders\n\nAdditional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!\n\nAutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.","description_format":"text","description_chars":5332,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-09-05T22:49:39Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.582,"p_room":0.36,"age_days":63,"expected_fill_days":33,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/autostore-field-support-specialist","json_url":"https://alion.io/job/autostore-field-support-specialist.json","meta":{"generated_at":"2026-10-21T21:37:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20292},"rest":"https://alion.io/mcp/rest/get_company?id=20292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautostore-field-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautostore-field-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautostore-field-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autostore-field-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautostore-field-support-specialist"}]}