{"id":2039940,"url":"https://alion.io/job/autostore-operations-specialist","title":"Operations Specialist","company":{"id":20292,"name":"AutoStore","domain":"autostoresystem.com","url":"https://alion.io/company/autostoresystem","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.4,"time_to_fill_p50_days":33,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T17:32:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-17T20:11:04Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Pio, a business unit of AutoStore, is making warehouse automation accessible to a much broader market through a simplified and more affordable automation solution powered by AutoStore technology. As we continue to grow across North America, we are looking for a motivated and hands-on Support & Service Associate to help ensure our customers receive exceptional support and service throughout the lifecycle of their Pio system.\nThis is an ideal opportunity for someone early in their career who enjoys solving technical problems, working directly with customers, a mix of desk work and field work and is motivated by working with cutting-edge warehouse automation technology.\nThe Role\nAs Operations Specialist, you will be responsible for supporting Pio customers across the United States and Canada through a combination of remote technical support and on-site service activities.\nYou will help customers troubleshoot software and hardware issues, perform preventative maintenance and repairs, support system commissioning and upgrades, and work closely with the broader Pio Deployment & Operations team to deliver an outstanding customer experience.\nThis role combines remote technical support with hands-on service activities at customer sites and service hubs across North America. Travel requirements are largely driven by customer needs and service demand, resulting in a mix of planned and short-notice field assignments.\nYou Will Develop Expertise In\nPio Software including software features and workflows, system configuration, diagnostics, software troubleshooting and API / integrations with third-party software.\nAutoStore Software including Console, CubeAnalytics and other tools used to monitor, diagnose, and support AutoStore systems.\nAutoStore Hardware including robots, ports, controllers, grids, and other AutoStore modules.\nService & Maintenance Best Practices including preventative maintenance, troubleshooting methodologies, repair procedures, and safe execution of field service activities.\nWarehouse Operations & Customer Best Practices by developing an understanding of how customers operate their warehouses, manage inventory flows, and utilize Pio in their daily operations. This operational understanding is critical for effective troubleshooting and, over time, enables the ability to advise customers on best-practice use of their Pio system. \nKey Tasks & Responsibilities\nProvide first and second-line support for Pio customers across the United States and Canada (hardware and software). \nWork with our EMEA team to provide first- and second-line support for direct and distributor-sold sites for other geographies when needed. \nDiagnose and troubleshoot software, hardware, operational, and system performance issues.\nDeliver remote assistance through ticketing systems and remote access tools.\nGuide customers through troubleshooting and corrective actions, enabling issues to be resolved safely and efficiently whenever possible without requiring an on-site visit.\nSupport customers during system go-live, stabilization, and ongoing operations.\nBuild trusted relationships with customers by providing professional, responsive, and solution-oriented support.\nTravel to customer sites and service hubs to perform preventive maintenance and repairs.\nAssist with commissioning, deployment, and testing activities for new sites when required.\nKey Qualifications\nWe are looking for an early-career professional who combines strong technical curiosity with a hands-on attitude and a desire to learn.\nExperience in technical support, field service, maintenance, automation, IT, mechanical systems, or related fields is beneficial but not required.\nStrong troubleshooting and problem-solving skills.\nBasic understanding of software, IT systems and networking concepts.\nComfortable using hand tools and performing mechanical repairs.\nExcellent customer service and communication skills.\nAbility to remain calm and focused when resolving customer issues.\nStrong attention to detail and commitment to quality.\nTechnical diploma, associate degree, trade certification, or equivalent hands-on experience.\nExperience with warehouse automation, robotics, conveyors, or industrial equipment is a huge plus\nAbility to travel up to 40%.\nWe Offer:\nComprehensive Medical, Dental, and Vision plans \nHealth Savings Account (HSA) with a company contribution \nGenerous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents \nRetirement 401(k) plan with employer match and discretionary profit sharing contribution \nEducational assistance and professional development programs, including mentorship/coaching programs with external industry leaders \nAdditional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more! \nAutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.","description_format":"text","description_chars":5448,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-07T17:32:34Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":1,"age_days":9,"expected_fill_days":33,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/autostore-operations-specialist","json_url":"https://alion.io/job/autostore-operations-specialist.json","meta":{"generated_at":"2026-10-18T03:50:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20292},"rest":"https://alion.io/mcp/rest/get_company?id=20292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautostore-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautostore-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautostore-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autostore-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautostore-operations-specialist"}]}