{"id":388125,"url":"https://alion.io/job/autostore-technical-support-specialist","title":"Technical Support Specialist","company":{"id":20292,"name":"AutoStore","domain":"autostoresystem.com","url":"https://alion.io/company/autostoresystem","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-21T21:42:28Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.\nWe have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.\nAutoStore - moving things forward.\nThe Role:\nAs a Technical Support Specialist, your key role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter. Your dedication to proactive problem-solving and ensuring partner satisfaction is essential for maintaining strong relationships and driving success within our partner network.\nKey Tasks and Responsibilities:\nRespond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.\n\nProvide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules\n\nAttend and actively participate in weekly Technical Support Specialist TSS/TSS Lead meetings to stay updated and contribute insights\n\nProactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery\n\nContribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues\n\nServe as an instructor in AutoStore Academy trainings, sharing expertise and best practices with partners\n\nMaintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook\n\nCollaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department\n\nFoster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution\n\nActively seek new knowledge\n\nApply analytical thinking to break down complex problems\n\nUnderstand and can explain the key elements of AutoStore technology and business model\n\nMake relevant knowledge accessible for others\n\nUphold a calm mindset when under pressure and in times of uncertainty\n\nWork weekend shifts and participate in our on-call rotation.\n\nExpect to regularly travel 10%-20% of the time\n\nKey Qualifications:\n1+ years of experience in a hands-on mechanically or electrically focused technical environment\n\nBachelor's degree in Mechanical Engineering, Robotics, or related technical discipline preferred (extensive relevant experience may substitute)\n\nDemonstrated ability to quickly master complex technical systems\n\nStrong aptitude for both technical problem-solving and customer training\n\nExcellent communication and relationship-building skills\n\nWillingness and ability to travel 10-20% of the time\n\nWe Offer:\nAutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.\nComprehensive Medical, Dental, and Vision plans\n\nHealth Savings Account (HSA) with a company contribution\n\nGenerous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents\n\nRetirement 401(k) plan with employer match and discretionary profit sharing contribution\n\nEducational assistance and professional development programs including mentorship/coaching programs with external industry leaders\n\nAdditional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!\n\nAutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.","description_format":"text","description_chars":4710,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-09-05T22:49:39Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.471,"p_room":0.36,"age_days":64,"expected_fill_days":33,"reasons":["conf:8","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/autostore-technical-support-specialist","json_url":"https://alion.io/job/autostore-technical-support-specialist.json","meta":{"generated_at":"2026-10-22T09:49:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6756,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20292},"rest":"https://alion.io/mcp/rest/get_company?id=20292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautostore-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautostore-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautostore-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autostore-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautostore-technical-support-specialist"}]}