{"id":97746,"url":"https://alion.io/job/autostoresystem-senior-customer-quality-engineer","title":"Senior Customer Quality Engineer","company":{"id":20292,"name":"AutoStore","domain":"autostoresystem.com","url":"https://alion.io/company/autostoresystem","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":162000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6333},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-29T01:01:04Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":107},"description":"The Customer Quality Engineer is responsible for coordinating the timely investigation and resolution of AutoStore product and service non-conformances. Working as part of an AutoStore non-conformance investigation team, the Customer Quality Engineer will ensure that both the immediate and root causes of the non-conformance are understood, and that the corrective actions are effective in preventing a reoccurrence.\nThe Customer Quality Engineer will work across all departments of AutoStore to ensure that each non-conformance investigation team is correctly staffed. And ensure corrective actions are implemented on time, with minimal disruption to our partners and customers.\nSuccess in this role requires a practical and hands-on quality professional who can drive improvements in a fast-growing organization. We are looking for someone who can apply quality principles with sound judgment, focus on solving real business problems, and continuously improve processes without creating unnecessary complexity.\nKey Responsibilities\nCustomer Quality and Problem Solving\nLead end-to-end investigation and resolution of product and service non-conformances at customer sites.\nFacilitate cross-functional root-cause analysis using structured problem-solving methodologies such as 5 Why, 8D, and similar approaches.\nDefine, coordinate, and verify corrective and preventive actions to ensure effective and timely resolution.\nContinuous Improvement\nAnalyze quality and operational data to identify trends, recurring issues, and improvement opportunities.\nApply Lean, TPS, and continuous-improvement principles to eliminate waste and improve effectiveness.\nSupport the development of practical quality processes, metrics, and governance as AutoStore continues to scale.\nCollaboration and Influence\nBuild effective relationships across departments to ensure alignment and timely decision-making.\nBalance customer expectations, technical realities, and business priorities when driving solutions.\nAct as a trusted unbiased advisor and quality subject matter expert within cross-functional teams.\nQualifications\nEducation\nDegree in Engineering, Science, Computing, or a related technical discipline.\nTraining or certification in Quality Management, Continuous Improvement, or related methodologies is advantageous.\nExperience \n4+ years of experience in quality engineering, manufacturing engineering, design engineering, or a similar technical role.\nExperience leading complex cross-functional investigations from problem identification through implementation of corrective actions.\nDemonstrated success improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment.\nPractical experience applying Lean, TPS, Six Sigma, or comparable continuous-improvement methodologies.\nExperience working directly with customers, suppliers, or field operations is preferred.\nSkills and Competencies\nStrong analytical and structured problem-solving skills.\nWorking knowledge of quality tools such as 8D, 5 Why, FMEA, risk assessment, Systematic Cause Analysis Technique (SCAT), and statistical analysis.\nComfortable working with imperfect data and ambiguity while maintaining focus on outcomes.\nAble to establish practical solutions and progressively improve processes rather than pursue theoretical perfection.\nStrong stakeholder management and influencing skills.\nExcellent written and verbal communication skills.\nWe Offer:\nAutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.\nComprehensive Medical, Dental, and Vision plans\n\nHealth Savings Account (HSA) with a company contribution\n\nGenerous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents\n\nRetirement 401(k) plan with a 7% employer match\n\nEducational assistance and professional development programs, including mentorship/coaching programs with external industry leaders\n\nAdditional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!\n\nAutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.\nRecruitment Agencies\nAutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.","description_format":"text","description_chars":5025,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-07-13T00:00:00Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.588,"p_room":0.28,"age_days":107,"expected_fill_days":39,"reasons":["conf:5","velocity","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/autostoresystem-senior-customer-quality-engineer","json_url":"https://alion.io/job/autostoresystem-senior-customer-quality-engineer.json","meta":{"generated_at":"2026-10-29T03:07:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4683,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20292},"rest":"https://alion.io/mcp/rest/get_company?id=20292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fautostoresystem-senior-customer-quality-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fautostoresystem-senior-customer-quality-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fautostoresystem-senior-customer-quality-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/autostoresystem-senior-customer-quality-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fautostoresystem-senior-customer-quality-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":97746}},{"tool":"search_jobs","arguments":{"company":"autostoresystem.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":97746},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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