{"id":2595213,"url":"https://alion.io/job/auxis-client-success-associate","title":"Client Success Associate","company":{"id":2615260,"name":"Auxis","domain":"auxis.com","url":"https://alion.io/company/auxis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barranquilla, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T07:00:54Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T05:35:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nJob summary:\nSupport the Mission, Vision, Values and Culture by acting as a vital link between Shoes For Crews and our corporate customers, providing support to our Sales Business Development and Strategic teams, our end users and the Customer Implementation team. This role focuses on the successful onboarding of new clients as well as providing significant support during the initial 6 months of the customer’s relationship with Shoes For Crews. The Client Success Manager will work hand-in-hand with the Client Implementation, Sales, Marketing, Finance and IT teams, in conjunction with the customer, to ensure a smooth and professional rollout of our complex corporate programs. The Client Success Manager will manage the customer account from point of initial agreement, through onboarding and post-launch analysis and up to the ultimate handoff to a Strategic Account Manager for ongoing maintenance.\nEssential Job Functions:\nProvide friendly, knowledgeable, professional and timely service to internal and external Shoes For Crews customers through various communication platforms, to optimize the customer experience\nProject Management, Corporate Program subject matter expert, new account and web portal setup, account maintenance, follow-up calls with new or existing corporate accounts, email processing in Outlook and Salesforce, reporting, implementation support, coordination with IT development, Billing, Sales Representatives, Sales Support, facilitation of webinars/meetings and special projects\nQuickly build rapport via written and/or verbal communication with corporate customers to resolve inquiries or requests by clarifying the customer’s needs, troubleshooting when needed, determining the root cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction, adjustment or processing requests with the appropriate sense of urgency\nAct as subject matter expert for our corporate program options, identifying and implementing account setup requirements, managing and maintaining account settings and revising process based on customer needs\nProvide concierge services to new or existing corporate relationships using a high touch approach\nConduct onboarding/implementation or other program training webinars for web portal customers\nWork directly with newly onboarded customers to address concerns and ensure sales from all accounts\nSupport team as well as various cross functional partners as needed\nResponsibilities\nGuide the customer onboarding process for each project from start to finish\nAnticipate problems before they occur and seek solutions, takes ownership\nUtilize active listening, reading comprehension and soft skills to build and maintain rapport with customers\nBuilds rapport with all Shoes For Crews teams and is respected as a team player\nAppropriately keeps Director, sales representatives and customers informed on status of work\nEnsure customer satisfaction through welcome emails/calls, follow-up emails and conversation, customer responsiveness and communication to ultimately drive business from newly onboarded customers\nExecute participation analysis on assigned customer accounts and partner with customers to improve participation\nCommunicates with customers, internally and externally, concerning new accounts, account maintenance, products, on-site services, webinars and billing, by phone, email and Salesforce ticketing\nHandle all calls and written communication in a friendly, willing and professional manner\nAbility to travel (up to 10% of the time), if necessary, for sensitive customers during the Onboarding phase of their relationship with us\nSkills and Experience\nEducation:\nMinimum of a high school diploma, general education degree (GED), or equivalent combination of experience and education\nAA in Business Administration preferred\nProject Management Certification preferred\nMinimum Requirements:\n3-5 years of administrative support or customer service experience\n2+ years of sales environment experience\n2+ years of internal technical process experience\n1+ year of project management experience\nStrong commitment to achieving personal growth and success\nAmerican Visa required\nSkills and Abilities:\nEnglish Level B2+\nMicrosoft Office expertise\nSales experience, ideally in a B2B environment\nProven strong business acumen\nHighly dependable and responsible\nAbility to work independently\nStrong communication skills, with the ability and comfort level of interacting with all levels of the organization (IT, Sales, Marketing, Operations, Customer Service, Finance and Executive teams)\nDemonstrates an observable passion for creating an outstanding customer experience\nDemonstrates accuracy and competency: written and verbal communication\nBuilds and maintains strong corporate program and product knowledge\nDemonstrates personal accountability and ownership for performance\nDemonstrates the ability to recognize his/her internal/external customer\nStrong organizational, planning and time management skills\nAble to multi-task, manage multiple assignments simultaneously and meet tight deadlines in a fast-paced environment\nConfident, driven, goal-oriented, results generator, expert at identifying and overcoming obstacles\nProficient in Microsoft Office Suite and 30-40 WPM, JIRA (or other ticketing system), Salesforce and department related technology. 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