{"id":4184060,"url":"https://alion.io/job/auxis-collections-agent","title":"Collections Agent","company":{"id":2615260,"name":"Auxis","domain":"auxis.com","url":"https://alion.io/company/auxis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:56:18Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T02:01:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nThis role is responsible for managing insurance claims, resolving outstanding balances, and ensuring timely reimbursement through effective communication with insurance payers and patients. The ideal candidate will have experience in soft collections, strong analytical skills, and a commitment to delivering high-quality service in a fast-paced healthcare environment.\nResponsibilities\nContact insurance companies to follow up on unpaid or delayed claims and ensure timely resolution.\nReview Explanation of Benefits (EOBs), remittances, and payer correspondence to identify and resolve discrepancies.\nTrack and monitor account statuses, escalating problem accounts to the appropriate department when necessary.\nMaintain compliance with internal completion requirements and external regulatory standards.\nMeet or exceed productivity and quality benchmarks as defined by the department.\nDocument all actions and communications in the patient’s account record accurately and thoroughly.\nCommunicate with payers to resolve payer requests and discrepancies in a professional and empathetic manner.\nApply soft collections techniques to encourage timely payment while maintaining positive relationships with payers.\nAdhere to the organization’s Code of Conduct, Mission and Values Statement, and all departmental policies and procedures\nPerform other duties as assigned.\nSkills and Experience\nEnglish - Spanish (oral and written 85% or higher), (B2+ or higher). \nSoft collections experience with the ability to handle sensitive financial conversations with empathy and professionalism.\nA minimum of one year of related experience, preferably in healthcare, is required. Relevant education may substitute for the experience requirement.\nCompleted high school diploma. \nGood presentation and a polite, tactical, and friendly character. \nPC Skills: Demonstrates proficiency in Microsoft Office and other applications as required.\nThe resource will adjust its local time with the resources that support this position during daylight saving time changes in the Eastern time zone. \nExcellent verbal and written communication skills.\nStrong problem-solving and analytical abilities.\nClose attention to detail and organizational skills.\nAbility to work independently and as part of a team in a fast-paced environment.\nCommitment to ethical standards and patient confidentiality.\nEffective time management to meet productivity goals and prioritize account collections.\nAbility to multitask and optimize idle time by progressing multiple accounts simultaneously.\nExperience in medical billing, insurance claims processing, or healthcare collections will be a plus.","description_format":"text","description_chars":2660,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","Accounting & Bookkeeping Services"],"lifecycle":[{"event":"open","at":"2026-11-12T17:56:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-14T02:20:54Z"},"pay":null,"html_url":"https://alion.io/job/auxis-collections-agent","json_url":"https://alion.io/job/auxis-collections-agent.json","meta":{"generated_at":"2026-11-14T02:20:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2615260},"rest":"https://alion.io/mcp/rest/get_company?id=2615260"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauxis-collections-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauxis-collections-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauxis-collections-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/auxis-collections-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauxis-collections-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4184060}},{"tool":"search_jobs","arguments":{"company":"auxis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4184060},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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