# Collections Agent

Job Summary This role is responsible for managing insurance claims, resolving outstanding balances, and ensuring timely reimbursement through effective communication with insurance payers and patients. The ideal candidate will have experience in soft collections, strong analytical skills, and a commitment to delivering high-quality service in a fast-paced healthcare environment. Responsibilities Contact insurance companies to follow up on unpaid or delayed claims and ensure timely resolution. Review Explanation of Benefits (EOBs), remittances, and payer correspondence to identify and resolve discrepancies. Track and monitor account statuses, escalating problem accounts to the appropriate department when necessary. Maintain compliance with internal completion requirements and external regulatory standards. Meet or exceed productivity and quality benchmarks as defined by the department. Document all actions and communications in the patient’s account record accurately and thoroughly. Communicate with payers to resolve payer requests and discrepancies in a professional and empathetic manner. Apply soft collections techniques to encourage timely payment while maintaining positive relat

- **Id**: 4184060
- **Url**: <https://alion.io/job/auxis-collections-agent>
- **Role**: Finance
- **Role family**: Finance
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Heredia, Costa Rica
- **Countries**: CR
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T17:56:18Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-14T02:01:48Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 2660
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, IT Outsourcing & Dedicated Teams, Business Process Outsourcing (BPO), Accounting & Bookkeeping Services

## Company

- **Id**: 2615260
- **Name**: Auxis
- **Domain**: auxis.com
- **Url**: <https://alion.io/company/auxis>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: iCIMS

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

### Languages

- Language: Spanish; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-12T17:56:18Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 14
- **Reasons**: conf:0, win:early, comp:junior
- **Computed at**: 2026-11-14T02:07:33Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.