{"id":3830583,"url":"https://alion.io/job/auxis-workday-team-lead","title":"Workday Team Lead","company":{"id":2615260,"name":"Auxis","domain":"auxis.com","url":"https://alion.io/company/auxis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ITIL","optional":true},{"name":"Power BI","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-05T19:23:17Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T04:57:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary\nThe Workday Team Lead owns day-to-day Workday application support for a Grant Thornton US Workday team that is moving its support work from US-based consultants to Auxis. This is the first role in Auxis's new Business Application Support area, which starts with Workday, and the Team Lead is accountable for building the team, setting its standards, and delivering consistent, high-quality service. The role leads the Workday System Administrators and acts as the primary point of contact for the client, presenting service performance and building a strong working relationship with client stakeholders, with a scope similar to a Service Delivery Manager for the Workday service.\nResponsibilities\nLead, coach, and develop the Workday System Administrators, setting priorities, assigning work, and reviewing quality and performance.\nServe as the primary point of contact for the client's Workday stakeholders, building a strong relationship and presenting service status, performance, and priorities to client leadership.\nOwn day-to-day Workday support delivery, including incidents, service requests, and change requests, ensuring work is resolved within agreed service levels.\nLead the transition of Workday support from the client's current US-based consultants, including knowledge transfer, documentation, and a controlled handover of responsibilities.\nOversee Workday configuration and maintenance, including business processes, security roles and domains, calculated fields, reports and dashboards, and EIB-based data loads.\nPlan and coordinate Workday release and update cycles, including impact analysis, regression testing, and tenant management across environments.\nOwn SLA and KPI measurement and reporting for the Workday service, producing accurate and timely reporting for internal leadership and client stakeholders.\nEstablish and maintain support standards, including runbooks, configuration documentation, and knowledge articles that keep the team consistent and the service auditable.\nEnsure change control, access management, and approvals for Workday are followed and traceable, and support audits and compliance activities.\nServe as the escalation point for complex Workday issues, coordinating with client Workday leadership, functional owners, and other Auxis teams.\nIdentify and drive continuous improvement and automation opportunities based on trends in incidents and requests.\nParticipate in hiring and onboarding for the team and help shape how the Business Application Support area grows beyond Workday.\nSkills and Experience\nRequired Qualifications\n\nEnglish B2+/C1\nBachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field, or equivalent professional experience.\n5+ years of hands-on Workday experience in support (AMS) or implementation, covering configuration, reporting, and EIB.\nAt least 2 years leading, supervising, or mentoring a team of technical or functional resources.\nWorking knowledge of Workday security, business process configuration, and change control in a production environment.\nDemonstrated experience as a client-facing lead, including presenting service performance to client or executive stakeholders.\nWorking knowledge of support and ITSM practices such as incident, request, and change management, including SLA and KPI reporting.\nStrong analytical and problem-solving skills, including trend analysis of support data.\nExcellent verbal and written communication skills in English (C1 or equivalent); comfortable presenting to client leadership and building client relationships.\nPreferred Qualifications\nWorkday certification (for example HCM, Financials, or Reporting).\nExperience in a managed services, AMS, or outsourced delivery environment supporting enterprise clients.\nExperience taking over support from a consultant or vendor model, including knowledge transfer and handover.\nExperience with Workday integrations (such as Core Connectors or Workday Studio).\nFamiliarity with ServiceNow or an equivalent ticketing tool, and ITIL Foundation or equivalent.\nBilingual English/Spanish a plus.\nTechnical Skills & Tools\nWorkday HCM and/or Financials: configuration, business processes, security, and reporting (Advanced, Matrix, and Composite reports, calculated fields).\nWorkday data and integration tools: EIB, Core Connectors, and Studio.\nTicketing or ITSM platform (ServiceNow or equivalent) for incident, request, and change tracking.\nSLA/KPI reporting and dashboarding tools (ITSM native reporting, Excel, Power BI).\nPresentation tools for client service reviews (PowerPoint).","description_format":"text","description_chars":4623,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","Accounting & Bookkeeping Services"],"lifecycle":[{"event":"open","at":"2026-11-05T19:23:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/auxis-workday-team-lead","json_url":"https://alion.io/job/auxis-workday-team-lead.json","meta":{"generated_at":"2026-11-09T09:30:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9172,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2615260},"rest":"https://alion.io/mcp/rest/get_company?id=2615260"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fauxis-workday-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fauxis-workday-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fauxis-workday-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/auxis-workday-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fauxis-workday-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3830583}},{"tool":"search_jobs","arguments":{"company":"auxis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3830583},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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