{"id":3447637,"url":"https://alion.io/job/avacone-group-eu-laboratory-systems-solutions-and-support-engineer","title":"Laboratory Systems Solutions and Support Engineer","company":{"id":669451,"name":"Avacone Group EU","domain":"avacone.eu","url":"https://alion.io/company/avacone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Maidstone, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":875},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"21 CFR Part 11","optional":false},{"name":"CAPA","optional":false},{"name":"Chromatography","optional":false},{"name":"GMP","optional":false},{"name":"HPLC","optional":false},{"name":"LIMS","optional":false},{"name":"Mass Spectrometry","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-29T09:11:10Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T18:36:19Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Role Overview\nWe are seeking an experienced Laboratory Systems Solutions and Support Engineer to support pharmaceutical laboratory instruments, instrument connectivity, data integration, and associated laboratory applications.\nThe successful candidate will combine hands-on technical support experience with the expertise to design, implement, and troubleshoot integrations between laboratory equipment and systems such as Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), and Scientific Data Management Systems (SDMS).\nThe role covers a broad range of instrumentation, from balances, pH meters, and titrators to chromatography, mass spectrometry, and other advanced analytical platforms. Working closely with laboratory users, Quality Control (QC), analytical teams, IT, automation, Quality Assurance, validation, infrastructure, cybersecurity, and application teams, you will help ensure reliable, secure, compliant, and fit-for-purpose laboratory operations.\nKey Responsibilities\nLaboratory Instrumentation and Lifecycle Support\nServe as a subject matter expert for laboratory instruments, acquisition software, and associated systems, including:\nAnalytical and precision balances, pH and conductivity meters, titrators, moisture analyzers, and dissolution testers.\nHPLC, UPLC, GC, ion chromatography, and associated Chromatography Data Systems (CDS).\nLC-MS/MS, GC-MS, spectroscopy, and other advanced analytical platforms.\nAssess instrument operating principles, software architecture, data acquisition methods, connectivity capabilities, and interface requirements.\nSupport instrument onboarding, installation, configuration, qualification, upgrades, replacement, relocation, and decommissioning.\nEvaluate vendor software, drivers, communication protocols, and integration tools.\nInstrument Connectivity and Integration\nDesign and document end-to-end connectivity architectures linking laboratory instruments, workstations, instrument controllers, middleware, application servers, and enterprise systems.\nImplement and troubleshoot connectivity using serial communication (RS-232/RS-485), USB, Ethernet, TCP/IP, vendor-specific drivers, APIs, SDKs, and integration utilities.\nSupport file-based, database, and message-based interfaces, including shared folders and network file transfers.\nDefine appropriate integration approaches based on instrument capabilities, vendor constraints, business requirements, cybersecurity, and data integrity.\nDiagnose and resolve communication failures, driver issues, interface incompatibilities, and data transfer bottlenecks.\nLaboratory Application Integration\nCollaborate with application development teams and vendors to implement, test, and maintain instrument interfaces with:\nLIMS: Sample management, test assignments, results transfer, and laboratory workflows.\nELN: Experimental data capture, calculations, observations, and electronic documentation.\n SDMS: Scientific data collection, indexing, storage, retrieval, and contextualization.\nTroubleshoot end-to-end data flows across instruments, acquisition software, middleware, networks, databases, and receiving applications.\nEnsure interfaces support accurate, complete, traceable, and reliable laboratory data transfer.\nTechnical Support and Troubleshooting\nProvide hands-on second- and third-line (L2/L3), or equivalent specialist, support for laboratory instruments, acquisition software, and connected applications.\nInvestigate incidents involving instrument communication, software configuration, failed transfers, missing results, inaccessible or corrupted files, and application connectivity.\nPerform root-cause analysis and implement corrective and preventive actions in collaboration with relevant teams.\nSupport laboratory users during critical testing activities and operational incidents.\nCoordinate complex issue resolution with instrument manufacturers, software vendors, service providers, and internal support teams.\nContribute to incident, problem, and change management, and maintain technical documentation, knowledge articles, and standard operating procedures.\nCompliance, Validation, and Data Integrity\nEnsure laboratory connectivity and integration solutions meet applicable GxP requirements and organizational quality standards.\nApply relevant requirements and principles, including FDA 21 CFR Part 11 and EU GMP Annex 11 where applicable, ALCOA+ data integrity principles, and Good Documentation Practices.\nSupport requirements definition, risk assessments, traceability, testing, qualification, and validation activities.\nCollaborate with Quality Assurance and Computer System Validation/Computer Software Assurance (CSV/CSA) teams to establish appropriate controls for audit trails, access management, electronic signatures, data retention, backup, and recovery.\nMaintain documentation that supports compliant operation, ongoing support, and audit readiness.\nRequirements\nRequired Experience and Skills\nDemonstrated experience supporting laboratory instruments and computerized laboratory systems in a pharmaceutical or similarly regulated environment.\nStrong hands-on troubleshooting skills across instrument hardware connectivity, acquisition software, operating environments, networks, and application interfaces.\nExperience integrating laboratory instruments with LIMS, ELN, SDMS, or comparable laboratory platforms.\nPractical understanding of serial and network communication, vendor drivers, middleware, APIs, file transfers, and database interfaces.\nExperience with chromatography, mass spectrometry, or other advanced analytical systems, alongside familiarity with routine laboratory equipment.\nWorking knowledge of GxP, computerized system validation or assurance, electronic records, and laboratory data integrity.\nAbility to translate laboratory requirements into clear technical specifications and supportable solutions.\nStrong analytical, documentation, communication, and stakeholder coordination skills.\nAbility to manage competing operational and project priorities and work effectively with laboratory, technical, quality, and vendor teams.\nLocation, Travel, and Work Authorization\nBe based in, or able to work from, Kent, United Kingdom, with the ability to attend laboratory sites as required.\nHold the appropriate authorization to work in the United Kingdom.\nBe available for business travel to pharmaceutical laboratory sites in Ireland and Italy, including at short notice when operational or project needs require.\nHold a valid passport and any visas, permits, or other authorization required for the planned activities in Ireland and Italy, subject to 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