{"id":3807447,"url":"https://alion.io/job/avacone-group-eu-sharepoint-support-analyst","title":"SharePoint Support Analyst","company":{"id":669451,"name":"Avacone Group EU","domain":"avacone.eu","url":"https://alion.io/company/avacone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basel, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"ITIL","optional":true},{"name":"Power Apps","optional":true},{"name":"Power Automate","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-05T13:48:55Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T23:24:19Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Role Overview\nWe are looking for a SharePoint Support Analyst to provide day-to-day technical support for SharePoint Online and related Microsoft 365 collaboration services. You will troubleshoot issues, manage service requests, and help users work effectively with SharePoint sites, document libraries, and lists. You will own tickets from initial triage through resolution or escalation, keeping users informed throughout.\nKey Responsibilities\nTriage, investigate, and resolve SharePoint incidents and service requests within agreed service levels.\nTroubleshoot site access, permissions, external sharing, document library behavior, search, version history, and OneDrive sync issues.\nFulfill approved requests for site provisioning, access changes, and library or list configuration in line with internal governance policies.\nDiagnose issues involving SharePoint, Microsoft Teams, and OneDrive. Escalate complex incidents to the appropriate platform, identity, or security team with clear reproduction steps and diagnostic findings.\nMaintain accurate ticket records and create knowledge base articles, troubleshooting guides, and support procedures.\nProvide practical guidance to users and site owners on document collaboration, permissions, and sharing.\nIdentify recurring incidents and recommend improvements to reduce repeat requests and improve the user experience.\nSupport testing and post-release validation for SharePoint changes and migrations.\nRequirements\nRequired Qualifications\nHands-on experience supporting SharePoint Online in an enterprise or managed services environment.\nWorking knowledge of SharePoint sites, document libraries, lists, metadata, versioning, and search.\nAbility to diagnose access and sharing issues involving SharePoint permissions, Microsoft 365 groups, and guest users.\nFamiliarity with Microsoft Teams, OneDrive for Business, and Microsoft Entra 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