{"id":4317242,"url":"https://alion.io/job/availity-development-support-engineer-iii","title":"Development Support Engineer III","company":{"id":5671,"name":"Availity","domain":"availity.com","url":"https://alion.io/company/availity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon EC2","optional":true},{"name":"Amazon EKS","optional":true},{"name":"Amazon S3","optional":true},{"name":"API Gateway","optional":true},{"name":"AWS Lambda","optional":true},{"name":"Java","optional":true},{"name":"Kubernetes","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-11-14T16:35:50Z","employer_posted_date":null,"last_verified_at":"2026-11-14T16:35:50Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job description:\n\nWe are looking for a Development Support Engineer II to provide developer-grade technical support for Availity Extend customers and internal teams. This is a customer-facing technical role requiring Software Engineer II-level knowledge across the application stack, together with strong code-comprehension, debugging, API, integration, cloud, and production-troubleshooting capability. This is more of a code support vs code development role.\n\nThe engineer will investigate complex customer-reported issues by reading and reviewing application code, tracing execution paths, analyzing logs and telemetry, reviewing API requests and responses, validating authentication flows, examining SQL data, and reproducing issues in controlled environments. The engineer is expected to understand Java, Spring Boot, React.js, JavaScript, HTML, CSS, REST APIs, SQL, Git, CI/CD, AWS, and microservices at an SE2 technical level.\n\nThis role does not own feature development or product-roadmap delivery. The primary focus is developer support, production investigation, defect isolation, customer guidance, and engineering-quality escalation. The engineer will work directly with customer developers and partner with Product and Engineering to identify root cause, validate findings, and drive issues through resolution, while mentoring SE1 Development Support Engineers.\n\nKey Responsibilities:\nOwn complex developer support cases involving APIs, authentication, payloads, integrations, data behaviour, application errors, and production issues.\nRead, review, and debug application code to support technical investigation, issue reproduction, root-cause isolation, and validation.\nRead, understand, and troubleshoot Java and Spring Boot application code to identify technical causes and execution paths.\nReproduce customer issues using test environments, API clients, test data, existing diagnostic tools, and approved testing methods.\nTrace requests across APIs, services, databases, queues, and cloud components using logs, metrics, traces, and debugging tools.\nWork directly with customer developers to understand implementation patterns, explain system behavior, and guide integration troubleshooting.\nDistinguish customer-code, configuration, data, documentation, environment, and product-defect issues.\nCreate engineering-ready defect reports with reproducible steps, evidence, impact, and a clear technical problem statement.\nPartner with Product, Engineering, QA, NOC, and Customer Success during high-impact cases and production incidents.\nUse and improve diagnostic tools, API examples, troubleshooting methods, and support automation to improve resolution speed and consistency.\nReview technical investigations and mentor SE1 Development Support Engineers in debugging, testing, and case ownership.\nCreate and maintain knowledge articles, technical runbooks, known-error documentation, and customer-facing guidance.\nSupport release readiness, smoke testing, post-deployment validation, and improvement of support observability.\n\nRequired Qualifications:\nBachelor's degree in computer science, Engineering, or a related field, or equivalent practical experience.\n3-5 years of professional software development, developer support, production-engineering, or comparable technical experience.\nStrong SE2-level knowledge of Java and Spring or Spring Boot, with the ability to understand application design, code paths, dependencies, and runtime behavior.\nSE2-level working knowledge of React.js, JavaScript, HTML, and CSS, sufficient to understand and troubleshoot frontend behavior and end-to-end application flows.\nAbility to independently read, review, and debug code for technical investigation, issue reproduction, and root-cause analysis.\nStrong knowledge of REST APIs, HTTP, JSON/XML, error handling, and client-server integration.\nExperience with OAuth 2.0, JWT, API keys, authentication, and authorization troubleshooting.\nExperience writing SQL queries and investigating applications and data behavior.\nKnowledge of unit and integration testing, Git, pull requests, code-review workflows, and how development changes move through CI/CD pipelines.\nWorking knowledge of CI/CD, software-release practices, and production diagnostics.\nExperience using logs, metrics, traces, and observability tools to troubleshoot distributed applications.\nStrong customer-facing communication, problem-solving, ownership, and technical writing skills.\n\nPreferred Qualifications:\nExperience supporting external developers, API products, SaaS platforms, SDKs, or integration solutions.\nExperience with React, JavaScript, or TypeScript for reproducing full-stack issues.\nHands-on exposure to AWS services such as CloudWatch, API Gateway, Lambda, EC2, S3, RDS, SQS, or SNS.\nExperience with microservices, event-driven architecture, messaging, containers, Kubernetes, or EKS.\nExperience using diagnostic tools, support automation, sample integrations, or technical enablement content in customer or production investigations.\nExperience with healthcare technology, healthcare data, or customer integration platforms.\nExperience working with U.S. or global stakeholders in a customer-facing technical role.\n\nSuccess Measures:\nQuality and completeness of technical investigations\nCase ownership and time to resolution\nCustomer and stakeholder communication quality\nDefect reproduction and engineering-escalation quality\nReduction in repeat issues and avoidable engineering escalations\nSupport tooling, automation, and knowledge contributions\nMentoring and technical capability growth within the team\n\nHiring Process:\n\nThe hiring process may include application review, recruiter discussion, a technical assessment focused on code comprehension and debugging, technical interviews covering Java, Spring Boot, React.js, JavaScript, HTML, CSS, REST APIs, SQL, Git, CI/CD, AWS, microservices, authentication, cloud and distributed systems, a developer-support investigation scenario, hiring-manager discussion, offer discussion, background verification, and onboarding support.\nSkills\nAPI, APIs, 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