{"id":3250973,"url":"https://alion.io/job/avallone-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":2655967,"name":"Avallone","domain":"avallone.com","url":"https://alion.io/company/avallone-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":147000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-21T11:52:17Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T04:46:16Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We're looking for a Customer Success Manager to lead complex enterprise implementations in a fast-moving company on a mission to help businesses fight financial crime and simplify compliance.\nThis role combines project leadership, technical problem-solving, and hands-on work with customer data. You'll get a front-row seat to how large organizations run KYC and compliance - and you'll be the one who makes it painless for them. Customer pain is our pain, and your goal is to turn their messy real-world problems into a smooth, structured onboarding experience.\nYou don't need to be an engineer, but you should be comfortable acting as an owner of the data workstream in onboarding and collaborating closely on integration-dependent deliveries.\nYou'll own implementations end-to-end for a portfolio of customers: project plans, stakeholder alignment, data mapping, validation, troubleshooting, and clear communication throughout delivery.\nYou'll work closely with peers in Customer Success, Product, Engineering, and Support, especially when delivery depends on integrations, APIs, or data workflows.\nWe're open to strong mid-level and senior candidates.\nAfter go-live, you'll stay close enough to support adoption and a smooth handover into the broader customer lifecycle.\nExample projects you might run\nEnterprise onboarding: Managing multiple stakeholders (Compliance, IT, business owners) against a fixed go-live date.\n\nData intake and migration: Mapping customer data into Avallone templates, validating outcomes, and troubleshooting edge cases.\n\nIntegration-dependent delivery: Aligning requirements, timelines, and technical dependencies across teams.\n\nMost weeks you'll have multiple onboardings or delivery workstreams running in parallel, so executing with urgency, communicating clearly, and keeping momentum is key.\n\nRoles + Responsibilities\nAct as an owner for onboarding and implementation for your customer portfolio: build project plans, coordinate stakeholders, and drive execution against timelines.\n\nLead the technical workstream: handle data intake, mapping, validation, troubleshooting, and iterative improvement of datasets.\n\nTurn customer processes into concrete steps: capture requirements, map processes, and build clear action plans.\n\nRun customer-facing communication: provide status updates, manage risk, and set expectations with everyone from compliance specialists to executives.\n\nDrive cross-functional success: work with Product and Engineering when delivery involves integrations/APIs; surface issues early, help drive them to closure, and feed insights back into the product roadmap.\n\nSupport post-go-live motions: conduct adoption check-ins and health checks, and contribute to QBR preparation.\n\nNotice early when a customer is drifting, put a plan on the table, and drive it.\n\nFlag when a customer is ready for more (more users, workflows, or products) and bring the context to Sales.\n\nShare what you learn so the team gets faster over time (checklists, templates, SOPs, playbook improvements).\n\nWhat success looks like (first 6 months)\nYou've delivered multiple onboardings to a predictable go-live without surprises in the final stretch.\n\nCustomers trust the output: uploads are validated, issues are documented clearly, and fixes happen fast.\n\nYou've helped customers reach meaningful early value (Activation) and built momentum towards steady, everyday use.\n\nYou've improved at least one repeatable artifact (template/checklist/SOP) based on patterns you've seen in real implementations.\n\nRequirements\nWe'll hire at the level that matches your experience.\nCore requirements\nExperience in Customer Success, onboarding/implementation, project management, or a similar customer-facing role in a SaaS environment.\n\nStrong project management skills: you can create structure, align people, and keep delivery moving.\n\nTechnical aptitude and comfort working hands-on with customer data (not just coordinating): CSVs/templates, mapping, validation checks, troubleshooting, and attention to detail.\n\nProfessional proficiency in both written and verbal communication in English.\n\nStrong ownership and follow-through.\n\nWhat tends to make people successful in this role\nYou like turning messy, real-world problems into a clear plan and getting it done.\n\nYou communicate early when something is off track.\n\nYou know when \"good enough to ship\" is the right call, and you document what you did.\n\nLeveling guidance\nMid-level: you can run well-scoped onboardings, execute established workflows, and escalate early when needed.\n\nSenior: you lead the toughest implementations, handle ambiguity, coach others through tricky technical/data cases, and drive cross-functional execution.\n\nBonus points\nStrong proficiency in Danish is a big plus.\n\nAPI-enabled implementations and/or data integrations.\n\nExperience in compliance-heavy domains (KYC/AML, sanctions, risk, or similar).\n\nComfortable using simple tooling to validate/troubleshoot data (e.g., basic SQL, Excel/Sheets checks, BI).\n\nWhy Avallone?\nAt Avallone, implementations matter commercially, operationally, and for customer trust. You'll work on real delivery problems with smart colleagues across Customer Success, Product, Engineering, and Support.\nYou'll help shape how we run onboardings as we scale, and you'll join a company that values a true people-first culture. We care about our customers, our values, and each other.\nWe focus on your passion and desire to grow, and we believe that when we win big, we celebrate big. You'll collaborate, learn, and grow with some of the smartest people in the industry - and you will have a lot of fun doing it!\nLocation\nCopenhagen, Denmark - hybrid (primarily office-based)\nHow to apply\nWe hire on a rolling basis and will close the process once we've found the right person. If this sounds like you, don't wait, send us your application.","description_format":"text","description_chars":5864,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-25T21:24:00Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":5,"expected_fill_days":42,"reasons":["conf:1","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/avallone-technical-customer-success-manager","json_url":"https://alion.io/job/avallone-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-27T06:02:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2655967},"rest":"https://alion.io/mcp/rest/get_company?id=2655967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favallone-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favallone-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favallone-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avallone-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favallone-technical-customer-success-manager"}]}