{"id":127925,"url":"https://alion.io/job/avaloq-apac-application-support-engineer","title":"APAC Application Support Engineer","company":{"id":5321,"name":"Avaloq","domain":"avaloq.com","url":"https://alion.io/company/avaloq","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-08-27T03:18:06Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-26T18:45:51Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.\nWe are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.\n We're looking for a detail-oriented and analytical L2 Application Support Engineer to join our team in Makati City, Philippines. In this role, you will provide comprehensive technical support for our wealth management and digital online platforms, serving as a critical bridge between end-users and our development teams. You will be responsible for diagnosing complex application issues, implementing solutions, and ensuring optimal platform performance to support our clients' financial operations.\nProvide second-level technical support for wealth management and digital online platform applications, handling escalated tickets from L1 support teams\nWrite and debug Oracle SQL queries to investigate data issues and perform validation checks.\nPerform Unix command-line operations for log analysis, process monitoring, and job execution.\nAnalyze and troubleshoot application issues using systematic problem-solving methodologies and diagnostic tools\nSupport and monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena, Control-M, or equivalent.\nDocument all incidents, resolutions, and workarounds in the ticketing system with clear records and maintain comprehensive knowledge base articles\nCollaborate with development teams to identify root causes of recurring issues and implement permanent solutions\nProvide technical guidance to end-users and L1 support staff, ensuring clear communication of complex technical concepts\nMaintain detailed knowledge of application architecture, workflows, and system integrations across wealth and digital platforms\nPerform system testing and validation following change management procedures\nParticipate in on-call rotation to provide emergency support during critical incidents\nConduct root cause analysis (RCA) on critical incidents and prepare detailed reports with recommendations for process improvements\nCoordinate with third-party vendors and external partners to resolve platform-related issues and ensure timely resolution\n Minimum 3-4 years of demonstrated L2 application support or technical support experience in a production environment handling incident tickets.\nStrong working knowledge of: Oracle SQL (Simple, complex queries, joins, analysis)\nUnix/Linux commands and log investigation\n Java-based applications (log interpretation, JVM basics, error handling)\n Batch job monitoring (Control-M, Autosys, Cron)\n\nPractical experience with OCI and/or AWS services (compute, storage, monitoring).\nCollaborate with development team, infrastructure (DevOps teams), and L3 teams to resolve complex technical issues. \nDirect experience supporting wealth management platforms & Java (Full Stack), financial applications, or comparable enterprise systems. Experience in Portfolio Performance / Rebalancing modules\nProficiency with ticketing and incident management systems (JIRA)\nComprehensive understanding of application architecture, system workflows, and integration concepts\nAdvanced communication capabilities, both written and verbal, with demonstrated ability to articulate technical issues to non-technical stakeholders\nRigorous attention to detail with strong organizational and time management discipline\nDemonstrated ability to collaborate effectively across departments and function within team structures\nExperience with incident severity classification, prioritization, and escalation procedures in a fast-paced support environment\nParticipate in on-call rotation or after-hours support when required.\nMaintain and update operational runbooks, support documentation, and knowledge base.\nEnsure adherence to SLAs and ITIL service management processes.\nPreferred Qualifications:\nSubstantive experience in the banking, financial services, or fintech sector\nAdvanced knowledge of database management systems and SQL\nTechnical proficiency with API integration and web services architecture\nHands-on experience with application monitoring and performance analysis tools\nCurrent certification in IT support, CompTIA A+, or equivalent technical credential\nDemonstrated expertise with cloud-based platforms and infrastructure technologies\nFamiliarity with change management frameworks and ITIL best practices\nExperience with system integration testing and validation methodologies\n We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.\nIn Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.\nWe hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.\nPlease be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.","description_format":"text","description_chars":6223,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible 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