{"id":113291,"url":"https://alion.io/job/avaloq-client-delivery-manager-2","title":"Client Delivery Manager","company":{"id":5321,"name":"Avaloq","domain":"avaloq.com","url":"https://alion.io/company/avaloq","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":181000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-05T13:21:10Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-20T16:38:25Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.\nWe are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.\n This is a brilliant opportunity to join our Berlin office as a Client Delivery Manager (CDM). As a CDM, you will be part of Avaloq's governance and orchestration function within Global Service Delivery Management supporting stakeholders in ensuring clarity of ownership, risk visibility, and structured escalation.\nThis role entails safeguarding end-to-end service coherence from the client perspective in complex, multi-team environments, bridging Service Management, AMS delivery (L2/L3), Projects, Release, and Test functions. As a CDM, your aims will be to improve service predictability, transparency, and client trust by enabling governance quality. This will be achieved through aligning expectations, structuring cross-team escalations, detecting systemic risks, and ensuring explicit decision ownership, all while strictly avoiding operational execution.\nEnsure end-to-end service delivery coherence across services, teams, and lifecycle phases\nSurface and frame gaps between client expectations and delivery feasibility; provide structured options to Service Managers considering all possible constraints\nStructure and govern non-incident escalations: ensure one owner, one next step, and one decision forum\nEnable pre- and post-delivery (Update Level / Emergency) governance checkpoints; ensure risks, residuals, and ownership are explicit and documented\nSupport post-delivery oversight and pattern detection; help identify recurring incidents/regressions and trigger SDM follow-up such as Problem Management when appropriate\nSupport governance forums (SOC, Ops Reviews) with consolidated risk narratives, trends, and escalation readiness\nSupport KPI interpretation and transparency by providing a neutral, contextual narrative for governance forums\n Deep comprehension of service delivery governance, AMS / SaaS models, and complex operating environments; systems thinking across services, releases, and clients\nExemplary stakeholder management without hierarchical authority; comfortable influencing and enforcing clarity on ownership and next steps\nStructured, factual communication under pressure; able to frame trade-offs and risks objectively\nExperience in service delivery, AMS, operations, or complex IT environments; exposure to client-facing roles and governance forums\nProficient written and spoken communication skills in English and German (B2)\n We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.\nIn Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.\nWe hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.\nPlease be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.","description_format":"text","description_chars":4318,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false},{"language":"German","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-08-05T13:21:10Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.713,"p_room":0.36,"age_days":75,"expected_fill_days":43,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/avaloq-client-delivery-manager-2","json_url":"https://alion.io/job/avaloq-client-delivery-manager-2.json","meta":{"generated_at":"2026-10-20T19:57:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5321},"rest":"https://alion.io/mcp/rest/get_company?id=5321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favaloq-client-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favaloq-client-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favaloq-client-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avaloq-client-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favaloq-client-delivery-manager-2"}]}