{"id":1518483,"url":"https://alion.io/job/avaloq-l2-support-engineer","title":"L2 Support Engineer","company":{"id":5321,"name":"Avaloq","domain":"avaloq.com","url":"https://alion.io/company/avaloq","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":118},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-30T03:37:36Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-06T18:58:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.\nWe are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.\n We're looking for a dynamic and empathetic L2 Support Engineer to join our team in Singapore. In this pivotal role, you'll serve as a trusted leader and primary point of contact for our clients, ensuring exceptional service delivery, rapid issue resolution, and consistent achievement of service level agreements. You'll combine your technical expertise with strong interpersonal skills to drive customer satisfaction while managing a collaborative support environment. This position operates under a hybrid work model, requiring three days per week in the office.\nServe as the primary client contact for all support matters, leading regular performance reviews and fostering strong relationships to ensure high satisfaction and SLA adherence\nManage end-to-end incident and issue resolution, coordinating with internal teams to drive rapid escalation and closure of critical issues while maintaining transparency throughout the process\nDemonstrate assertive leadership during complex problem-solving scenarios, balancing client needs with organizational capabilities\nMaintain audit and compliance integrity through regular housekeeping activities, meticulous documentation, and compliance reporting\nSupport on-call operations and act as manager in charge during critical incidents, providing expert guidance and ensuring 24/7 system availability\nAnalyze support trends and customer feedback to identify opportunities for process improvement and service optimization\nCoordinate with vendors and third-party partners to resolve complex technical issues and enhance service delivery\nDevelop and maintain comprehensive documentation and knowledge management resources to support team efficiency and client self-service\n Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent professional experience)\nProven experience managing client accounts.\nExcellent communication and problem-solving skills with the ability to explain complex technical concepts clearly\nStrong leadership and prioritization skills, with the ability to remain decisive under time-sensitive conditions\nStrong organizational skills with meticulous attention to audit and compliance procedures\nProficiency in Microsoft Office Suite; intermediate MS Excel skills for reporting and analysis\nProficiency in SQL for data queries and access validation\nFamiliarity with JIRA and Confluence for issue tracking and documentation\nKnowledge of incident management and escalation procedures\nWillingness to work in a hybrid setup (3 days in-office per week)\nAbility to work during holidays on a rotational basis\nStrong knowledge of the banking industry, including financial products, processes, and terminology\nPreferred Qualifications:\nAvaloq Certification\nSoftware development experience or technical background\nKnowledge about Stock Exchange, Settlements, Corporate Actions and/or Transaction Reporting\nITIL certification or equivalent service management credential\nTraining and mentoring experience with a track record of developing high-performing teams\nVendor and third-party coordination experience\n We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.\nIn Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.\nWe hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.\nPlease be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.","description_format":"text","description_chars":5043,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All 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