{"id":2138306,"url":"https://alion.io/job/avalore-user-support-specialist","title":"User Support Specialist","company":{"id":8207,"name":"Avalore","domain":"avalore.com","url":"https://alion.io/company/avalore","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":290,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":117000,"currency":"USD","period":"year","gross":null,"usd_annual":117000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-12T17:35:23Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"The User Support Specialist will provide basic support such as handling user requests, basic troubleshooting, and documentation via ticketing systems like ServiceNow or Jira. This person will use multiple communication channels to assist users, including phone, email, chat, and in-person support. This person will handle standard requests and basic troubleshooting, providing \"Basic Support\" tier services as described in organizational documentation. This person will log and track all support interactions, ensuring accurate and timely updates to ticket status and resolution details. This person will troubleshoot hardware, software, and network issues within their scope of expertise, escalating more complex issues to appropriate teams. This person will assist users with account-related issues, password resets, and basic access problems. This person will contribute to the development and maintenance of the knowledge base, creating and updating support articles and FAQs. This person will participate in user training sessions, helping to educate users on common procedures and best practices. This person will collect and report on user feedback to help improve support processes and identify recurring issues. This person will stay current with supported systems and applications to provide accurate and efficient support.\nRequirements\nSECRET Security Clearance Required\nCND, GFACT, GSEC, or Security+ cerification (for Junior / Journeyman roles)\nSecurityX / CASP+ ,CCNP Security, CISA, FITSP-O, GICSP, or SSCP certification (for Senior role)\nWe are actively seeking multiple levels:\nJunior: 0 - 3 years of experience + Bachelor's Degree\nJourneyman: 4 - 7 years of experience + Bachelor's Degree\n Senior: 8+ years of experience + Bachelor's Degree\nGood communication skills, self-starter mindset.\nProfessional proficiency in English is required.\nDemonstrated proficiency in using all Microsoft Office applications.\nApplicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.\nWork Environment:\nModerate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment). \nAbility to sit at a computer terminal for an extended period of time. \nPhysical Demands:\nWhile performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear. \nEmployee is often required to sit and use their hands and fingers to operate a computer. \nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \nTravel:\nUp to 10%/ Occasional travel. \nAvalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to .\nAvalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.\nBenefits\nEligibility requirements apply.\nEmployer Contributions to Health Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA) with a generous matching program\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nShort Term & Long Term Disability\nTraining & Development\nEmployee Assistance Program\nSalary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.\nSalary estimates for this job range from $67,000 - $117,000.","description_format":"text","description_chars":3812,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-09T02:25:00Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.8,"age_days":42,"expected_fill_days":290,"reasons":["conf:2","win:early","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":117000,"is_top_pay":true},"html_url":"https://alion.io/job/avalore-user-support-specialist","json_url":"https://alion.io/job/avalore-user-support-specialist.json","meta":{"generated_at":"2026-10-12T17:54:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8207},"rest":"https://alion.io/mcp/rest/get_company?id=8207"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favalore-user-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favalore-user-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favalore-user-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avalore-user-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favalore-user-support-specialist"}]}