{"id":3745264,"url":"https://alion.io/job/avana-it-help-desk-network-support-technician","title":"IT Help Desk & Network Support Technician","company":{"id":4321300,"name":"Avana","domain":"avana.rs","url":"https://alion.io/company/avana-rs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1000,"max":1800,"currency":"EUR","period":"month","gross":true,"usd_annual":24192},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-04T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"About us\nAvana d.o.o. · Belgrade, Serbia\nOffice-based at Ivankovačka 6, with client visits around Belgrade as needed\nWorking hours: 9:00 a.m. to 5:00 p.m.\n\nAvana provides managed IT support and business internet services. We’re looking for someone who enjoys figuring out why things aren’t working, whether it’s a laptop that can’t connect to Wi-Fi or a router that needs to be set up for a new internet connection.\n\nThis role is a good fit if you’re early in your IT career, already have some hands-on experience and want to build stronger networking skills. We also welcome more experienced candidates who enjoy working directly with users and getting hands-on with equipment.\n\nWhat you’ll do\n\nHelp business users with everyday issues involving Windows PCs, email, printers, Wi-Fi and VPN access.\n\nSet up workstations, peripherals and user accounts, and help users get started with their equipment.\n\nConfigure client routers for new internet connections, verify that the service works on site and troubleshoot connectivity issues.\n\nSet up and troubleshoot switches and wireless access points.\n\nKeep support tickets up to date, explain next steps to clients and bring in a colleague when an issue needs deeper investigation.\n\nReference: CmQGM-Op9QSq0E0kvkdwiodyXq0yQBKJx9eYlXZLK003OGhwce8ejh8AbSp0JPdV\n\nWhat you’ll bring\n\nHands-on experience troubleshooting Windows computers and common hardware or software issues. That experience can come from work, an internship or your own projects.\n\nA working understanding of IP addressing, DHCP, DNS, NAT and Wi-Fi, and the ability to configure a basic router and check that the connection works.\n\nA clear, patient way of communicating with users and a methodical approach to troubleshooting.\n\nGood written and spoken English is required. You should be comfortable reading technical documentation, writing support updates and speaking with users in English.\n\nAvailability to work from our Belgrade office and visit client sites around the city as needed.\n\nExperience with MikroTik RouterOS, Microsoft 365, Google Workspace, Active Directory or a help desk ticketing system is a plus.\n\nWorking at Avana\nYou’ll work on both sides of a client’s setup, from the internet connection and office network to the devices and accounts people use every day. You’ll get hands-on experience with client installations and have colleagues to turn to when an issue needs a second pair of eyes.\n\nA company vehicle is available for client visits. The role has no on-call rota. Any occasional work outside regular hours is agreed in advance with the team and paid.\n\nHow to apply\nPlease submit your CV in English through this listing. If you’d like, add a couple of lines about a technical issue you solved or a network you set up. Examples from a home lab or personal project are welcome.","description_format":"text","description_chars":2811,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T12:56:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":25,"reasons":["seen:7","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":24192,"is_top_pay":false},"html_url":"https://alion.io/job/avana-it-help-desk-network-support-technician","json_url":"https://alion.io/job/avana-it-help-desk-network-support-technician.json","meta":{"generated_at":"2026-11-12T02:44:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4321300},"rest":"https://alion.io/mcp/rest/get_company?id=4321300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favana-it-help-desk-network-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favana-it-help-desk-network-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favana-it-help-desk-network-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avana-it-help-desk-network-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favana-it-help-desk-network-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3745264}},{"tool":"search_jobs","arguments":{"company":"avana.rs","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3745264},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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